Program Manager

7 months ago

Mississauga, Canada Specialty Health Network Inc. Full time

**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

C’est toute une décision que de se joindre à une entreprise. Nous offrons des perspectives d’emploi à des personnes qui, comme vous, sont travaillantes, dynamiques et fiables.

**Program Manager**

**Location: Mississauga, ON**

COVID-19 is a serious condition and has had a devastating impact on Canadians and others across the globe. As a leading Health and Wellness provider for millions of Canadians, our goal is to help all Canadians "Live Life Well".

In support of this goal, we have adopted a COVID-19 Vaccination Policy to protect the health and well-being of our employees as we continue our phased approach of office reopening. Employees will be required either to be fully vaccinated or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace.

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada - making your career opportunities within our larger organization - endless

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Program Manager

You are responsible for supporting the Senior Program Manager with client relationship management and the ongoing management of specialty drug programs. You have a strong understanding of operational flows, market information, and program performance and are able to lead internal teams to ensure program deliverables are achieved. You are responsible for managing various aspects of manufacturer programs based on product lifecycle, complexity of services, client requirements, and product performance in market.

**What you will do**:

- Manage program deliverables on time and within scope
- In partnership with Senior Program Manager, manage communication with clients
- Ensure program objectives are met
- Provide a consistent, effective operating structure for program teams
- Leadership of stakeholders to ensure understanding and ownership of deliverables
- Organize internal and external resources
- Identify risks and communicate appropriately with senior management to develop risk mitigation plan
- Ensure business decisions are made in consultation with appropriate representation from all impacted functional areas
- Facilitate meetings to keep team members engaged, motivated, and on task
- Provide a collaborative environment for issues to be discussed and resolved effectively and appropriately, and with buy-in from all stakeholders
- Manage the effective utilization of resources assigned to the program team, and proactively communicate resource capacity and shortages
- Responsible for overseeing processes and work flows to ensure patient journey through the program is aligned with business objectives, client, and patient and prescriber satisfaction
- Work with the team to ensure all the Service Level Agreements (SLAs) and KPIs for the client and department are achieved
- Review processes, workflows, and efficiencies to drive business success
- Work with Quality Assurance team to monitor, coach and provide training to staff. Review practices, provide insight with an aim to maximize best approach to deliver on SDM Specialty Heath
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
- Bilingualism is an asset

**What you will need**:

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