Program Manager

5 months ago

Mississauga, Canada Armagh Full time

**Creating Better Futures**

Armagh provides women and their children with the best possible opportunity to overcome the devasting effects of abuse. For over 25 years, Armagh has been giving help and hope to women fleeing abuse. We are committed to creating an environment that supports women and children through their transition, giving them the support and knowledge necessary to redefine a future. Unlike a first stage or crisis shelter, which responds to short-term emergencies, Armagh is a non-profit, supportive transitional housing program, providing housing and services to women with or without children who have been victims of family violence. Armagh provides supportive transitional housing with 9 residential apartments.

We are looking for a full-time **Program Manager** to join our team and make a positive difference in the lives of women and children in the Region of Peel.

**The Opportunity**

The Program Manager supervises and guides a team of Transitional Housing and Program staff, who play a critical and integral role in contributing to and executing the strategic direction of Armagh.

They will be responsible for the oversight of services, facility and programs, delegating clear priorities in the development of intitiatives and programs as required and ensuring the efficient and effective day-to-day operation of Armagh.

**Duties and Responsibilities**
- Support the Executive Director in formulating the vision, setting out the strategic priorities, and developing the strategic plans for Armagh; implement the strategic directions developed in collaboration with the Board of Directors
- Support the effective implementation of all transitional housing guidelines
- Manage all aspects of Armagh program operations in accordance with the values and principles of Armagh
- Responsible for the day to day operations of the housing programs to include the intake and referral programs, managing the operations budget, managing the resource planning and talent development for transitional housing and program staff and ensure all health safety requirements are effectively maintained;
- Put forward proposals for new services and programs, overseeing operations, identifying and responding to policy issues that impact the women and their families
- Communicate with stakeholders to keep them informed of the work of Armagh and to identify changes in the community as a result of the work at Armagh
- Establish good work relationships and collaborative arrangements across sectors, community groups, agencies, research institutions, funders, and government, and other non-profit organizations to build effective partnerships to help achieve the goals of Armagh and its overall objectives
- Establish effective measurement systems to assess the impact and value of our support and services as well as maintaining the critical measurement data needed to report back to the Board of Directors
- Prepare and present housing update reports to the Executive Director as required;
- Develop and review regularly policies and procedures that are consistent with Armagh services, Mission and Vision
- Ensure that an effective intake assessments for shelter and housing referrals are undertaken including screening to assess appropriateness and fit to our services in addition to supporting the women and their family in their transition to sustainable housing;
- Ensures the appropriate handling of tenant files and protection of personal information;
- Provide direct and indirect supervision to the Transitional Housing and Program teams
- Oversee the scheduling of direct reports;
- Determine appropriate staffing requirements for programs and services
- Manage and support the Transitional Housing and Program staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals;
- Guides staff in effectively resolving difficult occupancy issues and disputes
- Consultation with the Executive Director to prepare annual operating budgets;
- Manage the approved annual budget and ensures adequate funding is available
- for new and existing programs, services and operations; identify new funding
- opportunities;
- Adhere to the approved annual budget and communicate in an efficient and
- timely manner to the Executive Director of emerging financial issues that could
- impact the fiscal health of Armagh;
- Ensure inspect of the residences for cleanliness, safety and compliance with the Ontario Health and Safety Act;
**Requirements**:

- Post Secondary Education, in the human services field (BSW preferred)
- Minimum three (3) years' experience of people management experience
- Proven experience in Social Services, specifically working with women and children in areas of poverty, violence and homelessness (shelter specific experience is a definite asset)
- Experience in program development and evaluation, including the capacity to develop and monitor evaluation frameworks and employ the logic model in program deliv

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