Program Manager

5 days ago

Mississauga, Canada McKesson Canada Full time

This position is a lead role in managing Customers/Accounts/Client/Vendors and internal stakeholders to ensure

projects/programs assigned are conducted professionally, on schedule, and on budget in accordance to established

specifications. In addition, this position supports business development and strategic solutions of the Company for new

and/or existing business. This role involves the management of various assignments at different stages throughout the

management of the program.

Section A Specific Responsibilities

Duties and responsibilities generally include but are not limited to:

- Liaise with key client contacts to ensure that specifications and business requirements for the project are clearly

established; share information with internal project teams and across CAN business units; and continue the

liaison activities during the project to ensure that the client is satisfied with the course the project is taking.
- Ensure high level of customer responsiveness with proactivity in addressing and solving issues.
- Participate in strategic customer meetings and ensure understanding of customer’s short
- and long-term strategy.
- Ensure that business requirements, schedules and budgets are established and agreed to prior to commencing

the project.
- Ensure that projects/ programs are monitored for achievement of the key performance indicators as well as

continuous improvement through monitoring of the KPIs/SLAs and AR.
- Provide direction to team members regarding the nature of his/her assignment and provide on-going monitoring of

activities and progress.
- Develop customer management objectives and represent customer needs internally in collaboration with

Operations, business Development, and Management.
- Responsible for meeting internal P&L targets including adjacent revenue in pharmacy and distribution business.
- Develop customer management solutions in response to deficiencies in client service and/or operating processes.
- Explain the on-going status of programs and services through the preparation of monthly financial management

reports (i.e., monthly revenue recognition, customer billing, etc.)
- Lead/assist in the management of customer contracts/SOWs.
- Participate in quarterly customer and other business review meetings in a lead/supporting role.

Section B General Responsibilities
- Identify business development or expanded service opportunities within existing client base, and work with the

Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade

shows and other networking activities as required.
- Prepare and maintain the project master binders and ensure that program documentation is up to date.
- Ensure all training both corporate and program/project specific are up to date and complying with QMS

requirements.
- Participate in implementation and support of programs quality systems.
- Participate in research and consulting activities as required.

Section C Competencies
- Minimum of 5 to 7 years of experience in program/project management
- Minimum of 5 years working in the pharmaceutical industry in either a clinical capacity or an account leadership

role is an asset
- Proven leadership and interpersonal skills; ability to motivate, influence and coach others.
- Excellent oral presentation and interpersonal skills
- Impeccable written and spoken English skills
- Bilingual skills an asset
- Ability to communicate clearly with clients with good listening and questioning skills
- Ability to approach issues from a number of perspectives, summarizing data to draw a conclusion, excellent

analytical
- Flexibility to travel across North America (approx. 20% travel)
- Experience in data management/reporting tools is an asset

Career Level - Manager - M2

**Worker Type**
Fixed Term (Fixed Term)

**McKesson is an Equal Opportunity employer.**

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

**Join us at McKesson

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