Program Manager

5 months ago

Mississauga, Canada Finastra USA Corporation Full time

**Responsibilities**:
**What will you contribute?**

Reporting to the **Portfolio Director**, the** Program Manager **is responsible for managing all aspects of Large to moderately complex projects for a defined segment of strategic initiatives from project definition and intake to transition to full operational support.

**Responsibilities**:
Deliverables as a **Program Manager **will include, but are not limited to, the following:

- ** End to End Program delivery**:Lead and drive** **projects from Intake through Delivery and ensures that projects remain in-scope and meet budgetary, scheduling, and quality requirements
- ** Planning**: Develop detailed implementation project plans, outlining the scope, timeline, milestones, resource allocation, and deliverables for each client engagement.
- ** Client management**: Work closely with clients to understand their specific requirements, business processes, and objectives for the banking system implementations
- ** Requirements Analysis**:Collaborate with business consultants, solution architects and clients to gather, analyze, and document functional and technical requirements for the core banking software.
- ** Solution Design**: Liaison Finestra's product experts, solution and technical teams in designing the most suitable solution that aligns with the client's needs and meets industry best practices.
- ** Stakeholder Management**:Act as the main point of contact for clients, ensuring effective communication and collaboration between Finastra and the client's project team.
- ** Resource Management**: Assemble project teams from various functional areas within Finastra, assigning roles and responsibilities to ensure efficient project execution.
- ** Risk Management**: Identify potential risks and challenges during the implementation process and develop mitigation strategies to address them proactively.
- ** Issue Resolution**:Manage and escalate issues, ensuring prompt resolution and minimizing disruptions to the project timeline.
- ** Change Management**: Develop change management strategies to assist clients in adopting the new core banking system and effectively manage organizational change.
- ** Reporting and Documentation**: Manages the daily/weekly project team assignments and monitors progress against the work plan to assure that objectives are met within the prescribed time, cost, and quality measures.
- ** Communication and Cadence**: Manage the day-to-day program activities and resources, and chair team meetings. Creates, manages, and distributes project communications artifacts like charters, schedules, and budgets. Provides project status updates and steering committees, etc., at predetermined time intervals to all stakeholders. Publishing project reports, KPI metrics, retrospectives, lessons learned and best practices
- ** Project budgeting and costing**: Manage and monitor project forecast and budget to ensure projects are executed within allocated budgets by optimizing costs and control cost leakages.
- ** Closure**:Ensure a standardized closing ceremonies and orchestrate a successful project handover to post-implementation support team.
- ** Continuous Improvement**: Identify opportunities to improve implementation methodologies, tools, and best practices to enhance future project delivery.
- ** Client Satisfaction**: Ensure a high level of client satisfaction by delivering projects on time, within budget, and exceeding client expectations.


**Required Experience**:

- ** 8 to 10** years’ experience in project or program management in **Banking and Financial implementation projects**:

- Implementation with Client facing experience is a MUST
- Project management certifications (PMI, CSM, Agile, SAFe, etc.,) is MANDATORY
- Strong communication, negotiation and stakeholder expectation management skills
- Experience in leading **Core Banking** projects is a plus
- Experience with Finastra products is a plus

**Education/Certifications**:

- Bachelor’s Degree or equivalent experience.
- ** PMP Certified**

**Other**:
PHYSICAL DEMANDS
- Ability to receive, express, or exchange detailed information through oral and written communication.
- Ability to see and operate a computer.
- Ability to stand, walk, reach, stoop, bend, and lift and carry up to 25 lbs. of weight (laptop, projector, suitcase, etc.).

WORK ENVIRONMENT
- Work is performed in a general office environment.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.

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