Technical Product Support Specialist

6 months ago

Guelph, Canada Veralto Global Full time

Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.

At Trojan Technologies, we believe success for all comes from the contributions of every single one of us. That’s why we foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts. After all, sharing our different viewpoints and experiences is what enables us to find creative and innovative ways to accomplish our shared goals.

Trojan is proud to be bringing water and environmental businesses together under the unified purpose of safeguarding the world’s most vital natural resources. Want to ensure the world has the clean water it needs? Then become part of the team that’s making it happen.

**_ In this role, you will:_**

Provide world-class support to internal and external customers by being the first point of contact when it comes to the customers questions with technical solutions for UV products, water softener products, including installation, operation, and maintenance procedures. Responsible for ensuring smooth operation of support as measured by satisfied customers and by meeting departmental KPIs and objectives.

**Accountabilities**
- Provide first-level technical solutions for UV, softener, water products, including installation, operation, and maintenance procedures with a strong understanding of water solutions and water products.
- Ensure requests are handled appropriately by coordinating with various Departments within the company.
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures.
- Exceptional call handling soft skills, possessing the ability to conduct active listening while being empathetic and reassuring the customer.
- Collaborate with Sales and Channel Partners to support strategies and customer satisfaction.
- Approaches problems flexibly - adapting and modifying approaches without compromising the outcome.

**_ Are you qualified? The essential requirements of the job include:_**
- Post-secondary education in Engineering (eg. chemical or mechanical) water, biology or a related field.
- Minimum 2+ years of customer-facing or technical support experience in water treatment industry.
- Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.

**_ It would be a plus if you also possess previous experience in:_**
- CRM and familiarity with cases, troubleshooting, strong understanding of UV, softener or water systems and their components.

**_ Hybrid Job Posting Language:_**

At Trojan Technologies we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Unsolicited Assistance

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