Technical Product Support Specialist
6 months ago
**Accountabilities**
- Provide first-level technical solutions regarding the installation, operation, and maintenance of products.
- Ensure requests are handled appropriately by coordinating with various functions within the company.
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- Exceptional call handling soft skills, possessing the ability to conduct active listening while being empathetic and reassuring the customer.
- Obsesses over the customer experience and constantly strives to exceed their expectations
**Critical Competencies / Core Behaviours**
- Acts with integrity, openness and honest (Instill Trust)
- Champions continuous improvement. Moves strategy to action (Deliver Results)
**Qualifications**
- Post-secondary education in a related discipline.
- Minimum 2+ years of customer-facing experience with progressive responsibilities.
- Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Able to self-manage and work independently in a fast-paced and highly demanding environment
- Ability to multitask and are highly organized.
- Proficient Computer Skills: Microsoft Office365 with advanced Excel skills
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
**Unsolicited Assistance
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