Technical Product Support Specialist

6 months ago


Guelph, Canada Trojan Technologies Full time

**Accountabilities**
- Provide first-level technical solutions regarding the installation, operation, and maintenance of products.
- Ensure requests are handled appropriately by coordinating with various functions within the company.
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- Exceptional call handling soft skills, possessing the ability to conduct active listening while being empathetic and reassuring the customer.
- Obsesses over the customer experience and constantly strives to exceed their expectations

**Critical Competencies / Core Behaviours**
- Acts with integrity, openness and honest (Instill Trust)
- Champions continuous improvement. Moves strategy to action (Deliver Results)

**Qualifications**
- Post-secondary education in a related discipline.
- Minimum 2+ years of customer-facing experience with progressive responsibilities.
- Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Able to self-manage and work independently in a fast-paced and highly demanding environment
- Ability to multitask and are highly organized.
- Proficient Computer Skills: Microsoft Office365 with advanced Excel skills

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Unsolicited Assistance



  • Guelph, Ontario, Canada Skyline Group of Companies Full time

    We are seeking a skilled Technical Support Specialist to join our team at the Skyline Group of Companies. Based in Guelph, Ontario, this role offers competitive compensation and benefits, including a salary range of approximately $60,000 - $80,000 per year, depending on experience.Job DescriptionThis is an exciting opportunity for a motivated individual to...


  • Guelph, Ontario, Canada Connect Tech Inc. Full time

    We're seeking an experienced Technical Support Specialist to join our Engineering team at Connect Tech Inc.Job Summary:As a Technical Support Specialist, you will work closely with our customers, design engineers, and software developers to provide technical assistance and support for our latest products.Key Responsibilities:Provide technical support and...


  • Guelph, Ontario, Canada Ontario Inc. Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Ontario Inc. in an exciting role that involves providing top-notch technical support to our clients.About the RoleThis is a permanent, full-time position working 35 hours per week.The ideal candidate will have 7 months to less than 1 year of experience in a similar...


  • Guelph, Ontario, Canada Vlogic Soft Inc. Full time

    Vlogic Soft Inc. invites you to apply for the role of Senior Technical Support Specialist.Job DescriptionWe are seeking an experienced and skilled individual to join our technical support team as a Senior Technical Support Specialist. This role will involve providing top-notch technical assistance to users experiencing difficulties with computer systems,...


  • Guelph, Canada Veralto Global Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world. At Trojan Technologies, we believe success for all comes from the contributions of every single one of...


  • Guelph, Canada Veralto Global Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world. At Trojan Technologies, we believe success for all comes from the contributions of every single one of...


  • Guelph, Canada Wurth Canada Limited Full time

    Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization...


  • Guelph, Canada SLR Consulting Full time

    Vacancy No - VN3478 Employment Type - Permanent Contract Type - Full-Time Advert - We are SLR Consulting (Canada), a 400+ team of environmental/regulatory professionals across the country. We are a leading consulting firm delivering over 30 technical disciplines helping our clients reach their environmental and sustainability goals. With over 25 years of...


  • Guelph, Canada SLR Consulting Full time

    Vacancy No VN4300 Employment Type Permanent Contract Type Full-Time Advert - We are SLR Consulting (Canada), a 550+ team of advisory, environmental/engineering, and regulatory professionals across 18 office locations in Canada. We deliver environmental and sustainability services to our clients through the integration of advisory and over 30 technical...


  • Guelph, Ontario, Canada Modern Technical Staffing Inc. Full time

    CAD Operator Job DescriptionOur client, a well-established precast concrete company in Guelph, is seeking a skilled CAD Operator to join their team on a permanent full-time basis. This position offers a competitive salary and benefits package.About the RoleThe successful candidate will provide technical support in preparing engineered drawings (shop drawing...

  • Product Manager

    6 months ago


    Guelph, Canada Danby Product Ltd. Full time

    **Overview** Calling all Product Managers! Do you thrive on product ownership, owning a product throughout the product life cycle and driving your business while working cross functionally? If so, we have just the opportunity for you! We are looking for a business architect by nature, this individual is comfortable creating a game plan where there is none,...

  • Product Manager

    6 months ago


    Guelph, Canada Danby Product Ltd. Full time

    **Overview** Calling all Product Managers! Do you thrive on product ownership, owning a product throughout the product life cycle and driving your business while working cross functionally? If so, we have just the opportunity for you! We are looking for a business architect by nature, this individual is comfortable creating a game plan where there is none,...


  • Guelph, Canada Modern Technical Staffing Inc. Full time

    CAD Operator Job DescriptionModern Technical Staffing Inc. is seeking a skilled CAD Operator to support their precast concrete industry client.Key Responsibilities:Interpret and read blueprint drawings with precision.Review technical details to ensure accuracy.Prepare shop drawings for submission and fabrication.Maintain technical information and registry...

  • Product Manager

    5 months ago


    Guelph, Canada Danby Product Ltd. Full time

    **Overview** Calling all Product Managers! Do you thrive on product ownership, owning a product throughout the product life cycle and driving your business while working cross functionally? If so, we have just the opportunity for you! We are looking for a business architect by nature, this individual is comfortable creating a game plan where there is none,...


  • Guelph, Ontario, Canada itec group, Inc. Full time

    We are recruiting a Technical Support Specialist to join our team at itec group, Inc. Based in Guelph, this role involves handling technical support inquiries, requisitions, and warranty issues for an OEM client.Role OverviewThis is an excellent opportunity to work with a well-established company that offers competitive compensation, benefits, and a great...


  • Guelph, Ontario, Canada Ontario Inc. Full time

    Job DescriptionAt Ontario Inc., we are seeking a skilled Technical Support Agent to join our team. As a member of our technical support team, you will be responsible for providing excellent customer service and technical assistance to our clients.Education and ExperienceA college, CEGEP, or other non-university certificate or diploma from a program of 1 year...


  • Guelph, Ontario, Canada Linamar Corporation Full time

    About the RoleWe are seeking a highly skilled Technical Accounting Specialist to join our team at Linamar Corporation. In this role, you will play a critical part in supporting our finance and accounting groups in the interpretation and application of IFRS.Key ResponsibilitiesEvaluate the impact of changes in IFRS on our company and develop strategies for...


  • Guelph, Ontario, Canada MEDA Engineering and Technical Servicess, LLC Full time

    About MEDA Engineering and Technical Services, LLCMEDA Engineering and Technical Services, LLC is a leading Tier 1 manufacturing supplier seeking an HRIS Implementation and Optimization Specialist to drive process improvements that support company strategic objectives.Job Summary:We are looking for a highly skilled and experienced HRIS Implementation and...


  • Guelph, Ontario, Canada MEDA Engineering and Technical Servicess, LLC Full time

    About the RoleWe are seeking a highly skilled Human Resources System Optimization Specialist to join our team at MEDA Engineering and Technical Services, LLC. This is an exciting opportunity to support the implementation and utilization of HR technology systems, driving process improvements that align with the company's strategic business objectives.


  • Guelph, Ontario, Canada MEDA Engineering and Technical Servicess, LLC Full time

    Job OverviewWe are seeking a skilled Human Resource Information Systems Specialist to join our team at MEDA Engineering and Technical Services, LLC. As a key member of our organization, you will play a vital role in supporting the implementation and utilization of HR technology systems to drive process improvements and achieve business objectives.