Front Desk Agent

3 months ago


Montréal, Canada Montréal Marriott Château Champlain Full time

**Work place **:1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9

**Status**: Casual

**Schedule type**: Evening and Weekend

**Salary**: 33.06$ per hour

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.
- Take reservations
- Coordinate arrivals and departures of clients
- Promote hotel products and services
- Collect payments for services rendered
- Answer various questions about establishment services, tourist attractions, and different regional activities
- Coordinate group arrivals and departures
- Direct incoming calls
- Handle customer complaints
- Perform any other customer service-related task

**Skills**:

- Able to work in a team
- Able to work under pressure
- Availability to work on varying schedules
- Resourceful
- Knowledgeable about tourist attractions and the city in general
- Able to demonstrate customer orientation
- Able to identify customer needs

**Required qualifications**:

- College degree in hospitality, an asset
- 1 to 2 years of experience in a similar position
- Teamwork skills

**Languages**:Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

**_ Who are we:_**

**_ Why join our team:_**
- Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more._
- Social life is at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company._
- We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you._


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