Service Desk Analyst

7 days ago

Burnaby, Canada Umbrella IT Services Full time

**About you**:
Are you a driven individual looking to develop your passion for technology, expand your knowledgebase, and provide businesses and organizations with innovative I.T. solutions while working with a growth-oriented team? If so, this opportunity could be for you

**Role Overview**:
Umbrella I.T. Services is looking to hire a Service Desk Analyst in the Greater Vancouver Area that will deliver prompt technical assistance, troubleshoot issues, and ensure seamless IT operations for both potential and existing clients.

Service Desk Analysts will also be able to work alongside Security Officers, System and Network Administrators, Solutions Architects, and other roles to gain experience in designing, deploying, maintaining, securing and optimizing IT infrastructure.

Service Desk Analysts are only required to be in-office one day per week and can work from home unless they are needed at a potential or existing client site during the week.

**About us**:
Umbrella I.T. Services is a growing managed service provider that has been in business for 11 years.

We help our clients leverage technology to meet their unique goals.

We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own organizations.

With a recent focus on growth, our CEO was seen on CTV Morning Live, attended Forbes 30 Under 30 and aims to expand Umbrella I.T. Services operations without compromising quality of service for our clients.

We believe in empowering our team members with the skills, certifications and mindsets they need to succeed in the world as we grow the company together. Everyone is given the freedom to develop personally and professionally.

**Description of Duties**:

- Log and prioritize incidents and service requests in the ticketing system, ensuring accurate documentation and timely resolution.
- Troubleshoot hardware, software, network, and system issues, following standard operating procedures and troubleshooting techniques.
- Escalate complex issues to higher-level support teams or vendors as necessary, ensuring timely resolution and client satisfaction.
- Fulfill service requests such as software installations, access provisioning, and equipment deployment, adhering to service level agreements (SLAs).
- Communicate effectively with clients to provide status updates on their reported issues or service requests, managing expectations regarding resolution times.
- Maintain knowledge base articles and documentation, updating them with resolution procedures and troubleshooting steps for common issues.
- Monitor systems and network infrastructure for potential issues or performance degradation, taking proactive measures to mitigate risks and ensure system stability.
- Collaborate with other IT teams and vendors to resolve complex issues and contribute to continuous improvement initiatives aimed at enhancing service delivery and client satisfaction.

**Skills and Requirements**:

- Valid Canadian Driver's License and a Vehicle
- Full-time Availability
- Managed Services Provider Experience

**Personal Attributes**:

- **Analytical Thinking**: Ability to analyze complex problems, break them down into manageable components, and develop effective solutions.
- **Creativity**: Capacity to think innovatively and propose creative solutions to meet unique client requirements and challenges.
- **Excellent Communication**: Strong verbal and written communication skills to effectively convey technical concepts to both technical and non-technical audiences.
- **Client Focus**: Dedication to understanding client needs and delivering solutions that address their specific business objectives and challenges.
- **Collaborative Spirit**: Ability to work effectively in cross-functional teams, collaborating with colleagues, clients, and stakeholders to achieve common goals.
- **Adaptability**: Flexibility to adapt to changing project requirements, technologies, and environments.
- **Problem-Solving Skills**: Proficiency in identifying, analyzing, and solving technical problems efficiently and effectively.
- **Attention to Detail**: Thoroughness in documenting requirements, designing solutions, and ensuring accuracy in implementation to minimize errors and risks.
- **Time Management**: Strong organizational skills and the ability to prioritize tasks effectively to meet deadlines and deliver projects on time.
- **Continuous Learning**: Commitment to ongoing learning and professional development to stay updated on emerging technologies, industry trends, and best practices in the field.

**Experience with the following technologies is preferred but not required**:
**Cloud Services**
- Google Workspace
- Microsoft 365
- RMM Software
- PSA Software
- Off-site backup solutions
- On-site backup solutions
- AI Tools

**Desktops**
- Windows 10/11
- MacOS

**Servers**
- Windows Server
- VMWare
- Dell
- HP
- Synology
- QNA

  • Service Desk Analyst

    7 days ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5685** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...

  • Service Desk Analyst

    2 weeks ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5426** **SHORT-TERM /FULL-TIME (6 MONTHS)** **LOCATION: BURNABY, BC ON-SITE** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those...

  • IT Service Desk Analyst

    2 weeks ago

    Burnaby, Canada Tecnet Canada Inc Full time

    **Tecnet Canada Service Desk Analyst** **About the Company** Tecnet is the longest operating computer services company in Canada. We provide comprehensive support whether the problems are hardware, software, or networking. We have two major support centres located in Victoria and Vancouver, plus 35 Authorized Service Centres (ASCs) throughout British...

  • Service Desk Analyst

    4 days ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s** Information Technology Services**department is seeking a **regular, full time (1.0**FTE**) Service Desk Analyst (Tier 3/Senior).**The IT Services department requires a confident, customer-oriented, resourceful, and enthusiastic Senior Systems Analyst (SSA) to function as part of their Service Management - Service Desk Team. IT Services is a...

  • Service Desk Lead Systems Analyst

    4 days ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s **Information Technology Services** department is seeking a **regular, full-time (1.0 **FTE**) Service Desk Lead Systems Analyst (**LSA**)** to function as part of our Service Desk team. We have one regular, permanent full-time position available. IT Services is a dynamic environment with a passion for service to our students, faculty, and staff....

  • Help Desk Operations Manager

    4 days ago

    Burnaby, British Columbia, Canada BBA Consultants Full time

    We are seeking a highly skilled Help Desk Operations Manager to join our team in Vancouver, BC. As an IT Team Lead, this individual will oversee daily help desk operations, ensuring efficient resolution of technical issues and high customer satisfaction.The ideal candidate will have a strong background in IT support services, with at least 5 years of...

  • Clinical Service Desk Analyst

    2 weeks ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68281 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a **Clinical Service Desk Analyst - AUXILIARY **to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Lead, Service Desk

    1 week ago

    Burnaby, Canada Svante Full time

    **Location**: 8800 Glenlyon Pkwy Burnaby, British Columbia **Career Level**: Management Level 1 (M1) **Who are we?** Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality and enabling global industries to play offense in the fight against climate change that will accelerate the global...

  • Clinical Service Desk Analyst

    4 days ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68897 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a **Clinical Service Desk Analyst - Temporary - Burnaby **to join our team in** Burnaby, British Columbia...

  • Service Desk Professional

    20 hours ago

    Burnaby, British Columbia, Canada T-Net British Columbia Full time

    **What You'll Bring**To succeed in this role, you will need post-secondary education and a minimum of 1+ years experience in a technical-focused Service Desk, Helpdesk or Desktop environment dealing with hardware & software issues. You should have extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video...

  • Order Desk/customer Service

    5 days ago

    Burnaby, Canada PBF Pita Bread Factory Full time

    **About the Company** PBF Pita Bread Factory specializes in the development and manufacturing of conventional and organic ethnic baked goods including Pita, Tortillas, Bagels, Naan, Pies, Cookies, & Pizza Pretzels. PBF offers branded, private label, and co-packing services to Canadian and US customers. We are currently looking for a Order Desk/Customer...

  • Service Desk Technician

    2 weeks ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68399 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUX to join our team in Burnaby, British Columbia (CA-BC), Canada (CA). **Purpose of...

  • Service Desk Technician

    2 weeks ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68400 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUXILIARY to join our team in Burnaby, British Columbia (CA-BC), Canada...

  • Service Desk Technician

    7 days ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68610 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - Auxiliary to join our team in Burnaby, British Columbia (CA-BC), Canada...

  • Service Desk Technician

    2 weeks ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68119 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUX to join our team in Burnaby, Victoria, Kelowna or Prince George, British...

  • Technical Service Desk Agent

    5 days ago

    Burnaby, British Columbia, Canada T-Net British Columbia Full time

    We're seeking a highly skilled IT Support Specialist to join our team at T-Net British Columbia. As an IT Support Specialist, you'll be responsible for providing technical support to our internal teams and demonstrating strong communication skills, service excellence, and the ability to troubleshoot technical problems quickly and effectively.Job...

  • Network Analyst, Wifi, Technology Services

    2 weeks ago

    Burnaby, Canada PHSA Full time

    **Network Analyst, WIFI, Technology Services** BC Clinical & Support Services Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is...

  • Business Analyst for IT Operations

    5 days ago

    Burnaby, British Columbia, Canada T-Net British Columbia Full time

    At T-Net British Columbia, we're on the lookout for a skilled Business Analyst to join our IT Operations team. This is an exciting opportunity to work with our innovative technology and make a real impact on how organizations make decisions.Job SummaryWe're seeking an IT Operations Analyst with a strong analytical mindset, excellent communication skills, and...

  • Front Desk Agent

    5 days ago

    Burnaby, Canada Coast Hotels Full time

    Overview: **Duties**: - Greet guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate department - Assist guests with inquiries and provide information about hotel services - Handle guest requests promptly and courteously - Process reservations and cancellations...

  • Front Desk Coordinator

    7 days ago

    Burnaby, Canada Wizard Screen Solutions Full time

    **Job Title**:Front Desk Coordinator **Department**:Retail **Job Type**:Full-time **Responsibilities**: - Greet and welcome clients, visitors and employees with a positive attitude - Answer and direct phone calls in a professional manner - Manage incoming mail, packages and deliveries - Schedule appointments and maintain calendars - Maintain an organized...