L1 Support Specialist

7 months ago

London, Canada Quorum Information Technologies Inc Full time

**Location - **Open (remote/hybrid within Canada)**
**Reports to - **Manager, L1 Product Support
**Job type - **Full-time; Average working hours is 40 hours/week**

We’re on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We’re the team powering products like QuorumDMS, DealerMine CRM, Autovance, Accessible Accessories, Vinn, as well as many more solutions that roll up into Quorum’s integrated suite of products.

Life at Quorum is about dreaming big as we reimagine the dealer solutions landscape, while staying humble, curious, and ready to collaborate at all levels. Our incredible tech team is driven to bring their ideas into the world, and work with modern tools and loads of flexibility, while building great products alongside some awesome humans.

**Ready to hit the open road of automotive tech? Read on**

Quorum is looking to hire an L1 Support Specialist (Parts and Service) to join our Product Support team to assist our dealership customers with using our QuorumDMS product. These customers would primarily be dealership employees, of the Parts and Service departments.

This is primarily a support role for our QuorumDMS product. As an L1 Support Specialist, you are committed to achieving the highest standards of customer satisfaction through your enthusiastic attitude and helpful approach. You will be responsible for interacting with Quorum clients in a professional manner and fully addressing and resolving DMS inquiries.

***Here is what we will expect from you at work**:

- Strong analytical and problem-solving skills with steady attention to detail.
- Following-up with inquiries until fully resolved to the customer’s satisfaction.
- In depth understanding of QuorumDMS features and functions to confidently support dealership partners.
- Instructing dealership staff on the operation and functionality of QuorumDMS for their business operations.
- Other duties as assigned.
- 2+ years in a Customer or Product Support role.
- Experience in Parts and Service.
- Business Certificate and/or Diploma or an equivalent combination of education and experience.
- Adept Microsoft Office Suite of products.
- Professional communication skills both written and verbal.
- Automotive Dealership experience would be considered an asset.
- Quick learner. Maintains excellent working relationships with internal and external customers.
- Ability to multi-task and work independently in a fast-paced environment.
- Information Technology skills with an aptitude for learning computer software would be an asset.
- Rotating shift work. Hours of operation: Monday to Friday, (7:00am - 8:00pm) EST and occasional Saturday shifts (9:00am - 5:00pm) EST.

**Additional Requirements**
- Criminal background check required.

**How we work**:
We believe that to do our best work and solve some interesting challenges, there needs to be freedom to explore and work in a manner that inspires one’s most meaningful contribution. At Quorum, we remove traditional hierarchical barriers and collaborate broadly. We also work where it makes the most sense, whether that is remote, hybrid, or on-site. We care more about what you do than where you do it.

**People first is how we roll** **— **How we team up matters. At Quorum, we crave connection and inclusion. This helps us create a high-trust environment, do more impactful work, and enjoy the journey After all, we’re in the business of people, leading with integrity and transparency as we serve our clients and help them serve theirs.**Forward focus — **We were built on the notion of a better way forward. This mindset of innovation and optimization has us enrich the automotive industry by tapping into our full skill sets and using the latest tech to turbocharge progress.**In the driver’s seat** **—**At Quorum, you are not a cog in the wheel but a driver of progress for our business, our team, and your career**. **We want your voice to be heard and your ideas to be shared, and we will empower you with an abundance of ownership over your work.**Revved up for growth — **New experiences, learning, and growth energize us, help us evolve and be the best version of ourselves—as individuals, as an organization, and as a team.**Quorum’s Family of Brands**

**Quorum DMS**, a Dealership Management System that automates, integrates, and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.

**DealerMine CRM**, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership.

**Autovance**, Autovance is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool

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