Manager, Legal Claims

6 months ago

London, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

At Intact, insurance is about people, not things. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

We offer you more than just a career. As a **Legal Claims Manager**, you’ll inspire - and be inspired by - Canada’s largest in-house P&C insurance litigation team. Whether you’re with a law firm or have a track record of management excellence in your field, this is an opportunity to take your career in an exciting new direction with us.

**Your Job**:
This is a permanent, full-time opportunity available in** Toronto, Mississauga or London.**

Here, you’ll lead a team of lawyers and help them navigate the ins and outs of their employee experience.

As your career with us grows, so will your knowledge of insurance and legal claims Your learning will skyrocket as you coach your team, collaborate with Claims Adjusters on challenging files, and partner with management on strategy and operations.

**What you’ll do here**:

- Establish, communicate and measure performance objectives for your team
- Focus on employee engagement: analyze feedback from different sources (one on ones, regular team meetings, survey results) to identify strengths and gaps and take appropriate actions
- Identify the key talent and empower them with meaningful development opportunities that will give maximum value both to their career and the organization
- Partner with HR to lead the recruitment process for your hiring needs, including the interview and selection process
- Communicate as you drive change to help your team adapt to new initiatives, processes or workflows
- Assist in the communication with Claims on trial discussions and other complex file related issues
- Conduct regular quality review of legal files for your team and providing guidance, feedback and training as determined by the results
- Compile and analyze statistics and reports while monitoring and predicting legal trends
- Use data to drive productivity within your team
- Lead or participate in project-based work as assigned by Director and/or VP Legal Claims

**What you bring to the table**:

- You share our values of respect, integrity, excellence, customer-driven & generosity
- Your litigation expertise and passion for people development will inspire your team to achieve great things
- You’ll grow as a people leader as you create an engaging and positive environment for your team that encourages both professional and personal development
- You’ll collaborate with our Claims leadership team to ensure quality claims management
- Your change management experience will help your teams adapt and navigate the complexities of organizational and process change
- You’re a great communicator; whether it’s a phone call or a presentation, you can do it all and can adapt your approach to your audience
- Your curiosity, adaptability and industriousness will help us transform the customer experience in our legal sector
- LLB or J.D. degree
- A member in good standing of the Law Society of Ontario
- Proven project management skills, where you have planned, led, and successfully executed projects
- Experience implementing and driving change by encouraging innovative thinking and changes in an operation
- Experience driving change within a team by helping team members understand and adapt to the change while providing mobilization during challenging periods and energizing everyone towards the common goal
- Experience leading a large team including establishing and measuring performance, providing open and honest feedback and maintaining employee engagement
- An approach to leadership which includes being open and honest, caring for people, driving change, and taking accountability

**The perks of working “in-house” at Intact**:

- You’ll get the tools, support, flexibility and opportunities to succeed and be your best self.
- A collaborative, inclusive community tha

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