Legal Aid Worker

2 weeks ago

London, Canada Legal Aid Ontario Full time

**Company Bio**

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

**Primary function**

This position is responsible for supporting the mandate of the Western District. The Legal Aid Worker (LAW) works with their manager, staff lawyers, and other LAWs to provide direct client service and administrative support in a busy courthouse environment. The legal aid worker will assist with referring clients to appropriate services and resources, providing basic procedural advice to criminal law clients, interviewing sureties, appearances in criminal set date court and other duties as assigned.

Home Location: London Criminal Duty Counsel Office
Secondary Location: London District Office

Reports to: Manager of Legal Services

**Key accountabilities**
- Direct Client Services
- Provide services in courthouse location including client triage and intake.
- Assist duty counsel/staff lawyer by triaging/screening clients and provide clients with public legal information including procedural legal information
- Assist clients/duty counsel with bail hearing process (i.e. interview sureties)
- Assist clients/duty counsel with routine administrative matters (i.e. Adjournments)
- Assist vulnerable populations such as racialized communities, Indigenous Peoples, youth and those experiencing mental health or addiction challenges and/or homelessness
- Client Management and Administration
- Perform intake by interviewing clients (in-person, phone, video) to gather necessary information (case history) required for decision-making
- Make entitlement decisions (including ongoing eligibility) based on LAO’s financial and legal eligibility policies and guidelines. This would include complex client and legal/financial matters
- Perform administrative tasks such as data input, ordering supplies, maintaining files, scheduling per diem duty counsel, approving accounts, collecting/compiling information for statistics/performance measures and other tasks as assigned Communications and Outreach
- Communicate with and respond to clients, lawyers, and other legal system partners in-person, by phone, video, and through written correspondence
- Perform outreach with stakeholders including clinics and other community

agencies to promote and expand service co-ordination opportunities
- Liaise with private bar lawyers, duty counsel, mental health workers, and other court workers and administrative staff
- Identify and elevate issues/service trends and seek guidance from management when necessary

**Required skills & experience**
- Written and oral French language skills are mandatory
- Excellent communication and interpersonal skills for dealing with clients, lawyers

and other agencies with the proven ability to exercise judgment when encountering stressful situations including the early identification of vulnerable clients so that the appropriate service and referrals can be made
- Good understanding of criminal court processes and the rules and practice directions for all levels of court serviced by duty counsel
- Ability to maintain detailed functional and theoretical knowledge of legal aid
- Ability to determine legal and financial eligibility based on LAO eligibility criteria and to generate certificates in accordance with office procedures
- Proven ability to learn and adapt to new or modified policies and procedures
- Demonstrated commitment to client service and relationship building skills
- Demonstrated ability to use latest communication technologies including Smartphones, tablets, and videoconference systems
- Must have intermediate knowledge of the following Microsoft programs: Teams, Outlook, Word, Excel
- Access to transportation

As per the requirements of the Collective Agreement governing this position, first consideration is given to current OPSEU member applicants.

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**Equity Statement**

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barrie

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