Client Care Coordinator

3 months ago

Squamish, Canada Garibaldi Veterinary Hospital Full time

Do you pride yourself on delivering exceptional customer service? Are you organized, detail-oriented, and passionate about animals? We are seeking a dedicated Client Care Coordinator to join our exceptional team and provide outstanding support to our valued clients.

As a Client Care Coordinator, you will be our clients' first point of contact, providing friendly and professional assistance in person and over the phone. Your primary responsibility will be to ensure that our clients have a seamless and positive experience from the moment they contact our clinic. You will be crucial in managing client appointments, coordinating communication between clients and the veterinary team, and fostering lasting relationships with our clients.

Benefits available after 3 months of work, include comprehensive medical and dental benefits and seasonal passes to Callaghan Valley during the Winter and Sea to Sky Gondola in the Summer.

Established in 1997, Garibaldi Veterinary Hospital and its sister Cats Only hospital are full-service veterinary hospitals in Squamish, serving clients along the Sea to Sky Corridor.

Squamish is in the heart of the "Sea to Sky Corridor" which connects Vancouver and Whistler, British Columbia. Squamish is the Outdoor Recreation Capital of Canada and is consistently rated one of the top places in the world to live. One of Canada's fastest-growing communities, it is dynamic and multicultural and is set in a spectacular natural environment. Living in Squamish gives you access to unmatched outdoor experiences (world-class mountain biking, hiking, skiing, ocean activities, to name a few). You are also located minutes from Vancouver, one of the world's great cities.

**Responsibilities**:

- **Client Interaction**: Greet clients warmly and welcoming, creating a friendly and professional atmosphere. Accurately collect and update client information, including pet and medical history. Act as a knowledgeable resource, providing guidance and information about our services, products, and general pet care.
- **Appointment Coordination**: Schedule and manage appointments, ensuring efficient use of the veterinary team's time and resources. Coordinate with veterinarians, veterinary technicians, and other staff to ensure smooth scheduling and optimal patient care. Confirm appointment details with clients, including reminders and follow-ups, to minimize no-shows.
- **Client Communication**: Communicate effectively with clients, responding to inquiries, addressing concerns, and providing updates on patient progress. Relay messages between clients and veterinary professionals, ensuring clear and accurate information exchange. Maintain a professional and empathetic approach during emotional or challenging situations.
- **Administrative Support**: Assist with administrative tasks such as opening and closing duties, scanning documents, processing payments, maintaining client records, and managing inventory for front desk supplies. Ensure all paperwork is accurate, complete, and properly filed.
- **Exceptional Customer Service**: Strive to exceed client expectations by delivering exceptional customer service at every interaction. Listen attentively, show empathy, and anticipate client needs. Handle client feedback or complaints professionally, seeking ways to improve the client experience.
- **Collaboration and Teamwork**: Foster effective communication and collaboration within the veterinary team. Coordinate with veterinarians, veterinary technicians, and support staff to provide comprehensive and coordinated care for our patients. Work together to maintain a clean and organized reception area and clinic space. Picking up extra shifts to cover holiday time and being a strong team player. Cross-trained in all other areas of the business including lab and treatments.

**Requirements**:

- High school diploma or equivalent required.
- Excellent communication and interpersonal skills, with the ability to create positive relationships with clients and colleagues.
- Strong organizational skills and attention to detail in managing client records, appointment schedules, and administrative tasks.
- Proficient in computer skills, including knowledge of veterinary practice management software.
- Empathy, patience, and the ability to remain calm and professional in high-pressure situations.
- Knowledge of basic veterinary medical terminology and procedures is a plus.
- A passion for pets and their well-being, with a genuine interest in helping clients make informed decisions about their pets' healthcare needs. Join our dedicated team of veterinary professionals and be an integral part of the client support team at our clinic.

**Salary**: $20.00-$23.00 per hour

Schedule:

- Day shift
- Weekends as needed

Work Location: In person

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