IT Support Specialist
4 weeks ago
The IT Support Specialist's main objective is to provide technical support to Bizerba's internal employees by resolving issues regarding system software/hardware and answering routine questions about technology. Responsibilities include:
- Manage computing hardware systems deployment and return process
- Manage IT Asset Tracking for hardware
- Utilize IT Case Ticket System to manage all inbound customer requests
- Diagnose and correct routine and complex technical system issues
- Coordinate and assist end-users with updates and upgrades to computing systems
- Communicate to appropriate internal personnel of issues with technical solutions deployed
- Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers.
- Teamwork - Strong competency level in collaborative skills especially with business and Technical personnel internal/external. The ability to effectively demonstrate the correct use and configuration of the product while correcting errors in execution by our users. Must be motivated by a focus on team-based performance.
- Communication - Strong competency level of written and verbal communication skills are essential for the position. An ability to provide clearly articulated and/or written instructions to remote and local users. Problem solving
- Strong competency to think deductively and determine common root causes across seemingly unrelated issues and system non-conformances.
- Strong troubleshooting skills 3+ years
- Windows technologies preferred
- Previous support experience
- Minimum 5 years PC usage experience and advanced skills levels with, MS Word, Excel, Powerpoint, Outlook, Active Directory
- SAP experience preferred, but not required
- A+ Technician Certification
- Associates Degree Computer Science
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People Support Specialist
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People Support Specialist
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People Support Specialist
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IT Support Specialist
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Information Technology Support Specialist
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IT Technical Support Specialist
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