Contract Corner Drop-in Team Lead

2 months ago

Toronto, Canada The Neighbourhood Group Full time

**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House**
- JOB OPPORTUNITY Job# TNG2023-246

**POSITION TITLE**:Contract Corner Drop-In Team Lead
**DEPARTMENT**:Urban Health and Homelessness **STATUS**:Contract Full-Time, non-bargaining unit
Services
**# HRS / WEEK**:35 **CONTRACT DATES**:ASAP for 3 months
**REPORT TO**:Coordinator, Corner Drop-In **HOURLY RATE**:$29.53

**GENERAL DESCRIPTION**:The Corner Drop-in is a busy, dynamic program that serves over 200 participants each day. We provide daytime shelter, nutritious hot food, primary health care services from on-site Nurses, Doctors and
Psychiatrists, information and help finding affordable housing, mental health support, voluntary financial trusteeship, substance use counselling, workshops and activities.

This position will work as a member of the Drop-In team to provide an extended drop-in setting for homeless and socially isolated adults for three months in the winter. The position will also supervise, train, and support 5 Peer workers within the Drop-in, who will be primarily staffing an extended afternoon Drop-in. The position will engage with and support Drop-in participants as appropriate and inform new visitors of all services and opportunities.
Working alongside the Drop-in Assistant, other staff, volunteers and Peer Workers to ensure a safe and welcoming environment, the Team Lead will remain consistent with the philosophies of the Agency/Peer program and follow all policies, procedures, and requirements. This position will be under the direction of, and report to, the Coordinator,
Corner Drop-in.

**MAJOR DUTIES**:

- Provide leadership and supervision for Peers enrolled in the project
- Develop, implement, and maintain, in collaboration with the Senior Manager and Drop-in Coordinator, administrative and evaluation tools for the program
- Complete and submit payroll for Drop-in Peer Workers
- Participate in project coordination and internal meetings as required
- Form and maintain positive relationships with community and systems partners
- Maintain accurate records and complete reporting required by funders and supervisor including attendance records
- Directly assist the Drop-in Coordinator with program management as requested
- Lead Drop-in Peer staff in preventing and appropriately handling conflict through non-violent crisis intervention and de
- escalation, helping to curb potential crises, and facilitating debriefing meetings as required

**REQUIREMENTS & QUALIFICATIONS**:

- Completion of post-secondary education in a relevant discipline and/or equivalent related experience
- Demonstrated experience with, and commitment to, harm reduction principles and practice
- Demonstrated leadership skills and experience working on a multidisciplinary team
- Recent, extensive experience working with marginalized populations including homeless adults, people who use substances, and people who identify as living with mental health and substance use issues
- Proven knowledge of the areas of substance use, mental health, peer support, harm reduction, overdose prevention and response, and homelessness
- Excellent communication, initiative, judgment, and problem-solving skills
- Demonstrated organizational and time management skills
- Crisis prevention training is an asset. Experience in crisis prevention and de-escalation is required
- Experience in program development, implementation, and evaluation is an asset
- Strong written and verbal communication skills
- Skills in office computing including Microsoft Word and Excel an asset
- Ability to work in dynamic, community-based settings sites with marginalized population
- Ability and willingness to follow all IPAC protocols, including masking
- Evening and some weekend work may be required of the role

**Salary**: $29.53 per hour

Application question(s):

- Have you demonstrated experience with, and commitment to, harm reduction principles and practice?
- Have you demonstrated leadership skills and experience working on a multidisciplinary team?

Work Location: In person

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