Contract Drop-in Assistant

3 weeks ago

Toronto, Canada The Neighbourhood Group Full time

_**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House**_

JOB OPPORTUNITY Job# TNG2023-158

**POSITION TITLE**:
Contract Drop-In Assistant
**DEPARTMENT**:Urban Health and Homelessness **STATUS**:Contract Full-Time, CUPE 2289
Services
**# HRS / WEEK**:35 **CONTRACT DATES**:ASAP for 6 months
**REPORT TO**:Corner Drop-In Coordinator **HOURLY RATE**:$27.57
**POSTING DATE**:July 28, 2023 **INTERNAL CLOSING DATE**:August 3, 2023

**GENERAL DESCRIPTION**:Work as a member of the Drop-In team to provide an enriched drop-in setting for homeless and socially isolated adults. Engage with and support Drop-in visitors as appropriate, and inform new visitors of all services and opportunities. Work alongside staff, volunteers and peer workers to ensure a safe and welcoming environment. Work closely with the staff team to support individual case management plans. Work with
Drop-in staff, including kitchen staff, to ensure the smooth running of the drop-in.

**MAJOR DUTIES**:

- Circulate in the drop in during operation hours, scan the environment and maintain a safe, welcoming and supportive environment
- Greet and connect with clients, seeking out opportunities for engagement, and provide referrals to support services as appropriate
- Maintain vigilance of the entire drop in space, monitoring clients for signs of crisis
- Provide information on community services and resources as requested
- Support individual case management plans and assist case managers as required
- Effectively prevent and respond to violence or injuries using a Transformative Justice team approach
- Assist with drop in operations such as preparing and serving meals, organizing the space and cleaning
- Support client engagement initiatives within the agency including the volunteer program, Member Advocacy Group and peer development initiatives
- Participate in the drop-in meeting on Mondays and the department meeting once a month
- Work collaboratively with other staff to ensure the best possible service to clients
- Weekend work required
- Prepare for and actively participate in supervision meetings with the Coordinator
- Attend meetings and other TNG activities as assigned
- Ensure confidentiality is maintained on all client, staff and TNG matters
- Cooperate with health and safety instructions, including all IPAC protocols
- Other duties as assigned

**REQUIREMENTS & QUALIFICATIONS**:

- Minimum high school graduate and/or one-year experience with marginalized populations including people who use substances and people who are homeless, or an equivalent combination of education and experience
- Demonstrated experience with and commitment to harm reduction
- Able to stand, walk and climb stairs for up to half a shift
- Certification in Non-violent Crisis Intervention or able to train
- Experience and/or knowledge of client engagement work
- Excellent written and verbal communication skills
- Adherence to procedures for limits, boundaries and safe work, including IPAC procedures
- Ability to work independently, as well as in a team

**Salary**: $27.57 per hour

Application question(s):

- Do you have one-year experience with marginalized populations including people who use substances and people who are homeless, or an equivalent combination of education and experience?
- Do you have certification in Non-violent Crisis Intervention or able to train?

Work Location: In person

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