Technical Account Manager
7 days ago
As a member of the Customer Success organization, you will be the primary point of contact for a group of enterprise customers. You will work cross functionally with Sales, Services, and Support to ensure our customers are maximizing the value of Plotly/Dash Enterprise. As an early member of Plotly's Technical Account Management (TAM) team, you will help build and shape a major piece of our Customer Success strategy.
As our business grows and we support more and more customers, the TAM team will drive major changes in how we work with customers and how we use our customer data to develop successful, repeatable processes and drive strong customer retention.
Duties & Responsibilities
- Work closely with customers to understand their business needs and guide their usage of Plotly products
- Take ownership of relationships with key customers - this includes enablement, implementation, user adoption, infrastructure needs, and more
- Drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels
- Advise customers on best practices, product capabilities, and product roadmap
- Connect customers with important Plotly resources (e.g. support, product, services)
- Develop and manage customer profiles and metrics
- Work with our Product team to understand and address customer needs, pain points, and other feedback
**Requirements**:
- Prior experience in a technical customer facing role (Sales Engineering, Support, Customer Success, Sales etc.)
- Demonstrated ability to manage competing priorities across a portfolio of customers
- Strong written and verbal communication skills
- Executive presence and confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders
- Strong understanding of data science, analytics and or software development workflows
- Passion for data analytics and creativity in guiding customers to successful outcomes
- Working knowledge of Python and willingness to learn Dash
What We Can Offer You:
- A way to put your skills to use enabling people around the world to better understand their data and make better decisions
- Knowledge-sharing with smart, motivated colleagues and folks working at the most sophisticated companies in the world
- Flexible schedule and generous PTO
- Medical, dental, vision, and more benefits
- Company stock options
- Remote work policy
- Parental leave policy
- Learning and development program
- Community involvement
- Home office set up fund
About Plotly:
Plotly is a high-growth company that is transforming how people visualize data by helping Fortune 500 companies close the gap between Data Science and the rest of the organization. We started building our precedent-setting open-source software back in 2013, and since then we’ve received over $30M in funding, including from grants such as ScaleAI and the Chan Zuckerberg Initiative, to support our efforts. Plotly is primed to continue its path toward becoming the most downloaded, trusted framework for building AI, ML & data science web apps for the world’s leading companies.
At Plotly, you'll work alongside a diverse team of 50 first-class scientists, engineers, developers and builders that challenge the status quo and set the bar high. We encourage each member of our team to explore and expand their skill sets on a continuous basis, to approach every problem with curiosity and an open-mind. Together, we make it possible for people everywhere to share data, facts and information. We believe that knowledge is built through sharing and accessibility, through dialog and debate on a level playing field. Come help us _democratize the data so that we can deliver knowledge. _
Plotly is an equal-opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. If you require any accommodations, please let us know in advance.
**Join Plotly**:
So yeah, we work hard. We have many puzzles to solve and we are having fun doing it.
We also have incredible customers and a strong, supportive community that we want to stay connected to.
We’re looking forward to getting to know you
-
Technical Account Manager
18 hours ago
Remote, Canada Guidewire Software, Inc. Full timeWe are looking for a Technical Account Manager (TAM) to join our Guidewire Customer and Partner Success (CPSG) organization. The Technical Account Manager will be based in the AMER region (US or Canada) and will report to one of our Managers in the Technical Account Management group. **Role**: - We’re looking for an experienced Technical Account Manager...
-
Technical Account Manager
7 days ago
Remote, Canada TV2 Consulting Full timeThe TV2 Technical Account Manager (TAM) role will have the primary responsibility for interfacing with our customers that have entered the support phase of their business using TV2 products that range from Mediaroom to the TV2 Streaming platform. This position is 80% customer-facing to ensure a continued high level of satisfaction is achieved. Role and...
-
Account Manager
7 months ago
Remote, Canada Dropbox Full timeCompany Description Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we...
-
Account Manager
9 months ago
Remote, Canada Browse AI Full timeWe are excited to invite you to join our vibrant team at Browse AI as an Account Manager & Executive. In this dual role, you will embody our commitment to client satisfaction, innovation, and growth. You'll be crucial in managing customer accounts, nurturing relationships, and driving sales. If you have a mix of technical insight, passion for customer...
-
Technical Manager
3 days ago
Remote, Canada Create Music Group Full time**TECHNICAL MANAGER - Accepting Canadian and Remote Employees** Vancouver, BC | Full Time | Data and Engineering Team **JOIN INC. 5000’S FASTEST GROWING MEDIA COMPANY IN AMERICA!** **ABOUT CREATE** We are Create Music Group, one of the fastest growing music technology companies in the entertainment industry. We provide best-in-class technology...
-
Infrastructure Technical Sales Manager
6 months ago
Remote, Canada Imerys Full timeThe Company The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022. - If you want to grow your skills and develop your career, find out more at The Position Infrastructure Technical Sales Manager Job Summary Location: Canada...
-
Global Account Manager
3 days ago
Remote, Canada RouteThis Full timeRaise the Bar in Customer Support with RouteThisWe're RouteThis, a forward-thinking company transforming the way ISPs and Smart Home companies handle technical support globally. Our innovative platform provides answers to technical support teams, helping them resolve issues quickly and efficiently. If you're passionate about revolutionizing customer support,...
-
Solution Account Manager
7 months ago
Remote, Canada Belden Inc. Full time**Belong. Believe. Be You. Belden.** Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure...
-
SEO Manager, Content
7 months ago
Remote, Canada Digital Sisco Full time**Digital Sisco Is Making a Difference** We’re a dynamic young SEO agency making bold strides. At Digital Sisco, we take a unique approach to SEO by seamlessly integrating it with our clients' marketing strategies and business objectives. Our goal is not just to help them rank; it’s to drive _real results_. We’re looking for people who share this...
-
Account Manager
7 months ago
Remote, Canada TrustArc Full time**About Us** We invest in our teammember’s work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women...
-
Enterprise Manager, Account Management
3 days ago
Remote, Canada Docebo Full timeHey you! Want to work for one of the fastest growing SaaS companies in the world? We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to...
-
Accounting Manager
7 months ago
Remote, Canada Aethon Aerial Solutions Full timeOur passion for integrating leading edge technologies and expertise coupled with our relentless commitment to excellence, has become the hallmark of our team of veteran engineers, project managers, field crews, data analysts and researchers. The dedication of our team has enabled Aethon to develop custom-tailored solutions that provide a level of service...
-
Accounting Manager
7 months ago
Remote, Canada GoalTegic Full timeWe are seeking a skilled and detail-oriented Accounting Manager to join our team in a boutique financial consulting and accounting firm located in the Bay Area. This is a full-time position. You will work under the guidance of an experienced financial consultant, controller, and CPA with 30 years of expertise, who will offer excellent mentorship and coaching...
-
Technical Documentation Manager
7 months ago
Remote, Canada Redis Full time**Who we are** Come and join us at Redis, where our success and diverse global culture make us the ideal choice for your next career move. When you join us, you'll begin a new and exciting career journey on which you'll enjoy professional success, learn valuable new skills, and make lifelong friends. **Why Redis?** Data is the lifeline of every business,...
-
Account Manager
5 days ago
Remote, Canada Reklaim Full timeToo often, sales executives and account managers are hired and not provided with the tools to be successful. This program, proven based on the large number of high-performing sellers currently operating in the market, exposes young executives to a step-by-step education on client management, inside sales, media, data, and advertising. This is a unique...
-
Customer Success Executive
7 months ago
Remote, Canada Miovision Full time**Position Summary** Miovision is looking for a Customer Success Executive (CSE) to join our team. We love to meet our customer’s needs with every interaction. Our CSEs empower our entire support organization to proactively manage post-sales customer relationships with our focus accounts as assigned. The CSE will provide our teams with measuring customer...
-
Account Manager
6 months ago
Remote, Canada Your Listing Expert Full timeExciting Opportunity for Account Managers! Are you a dynamic and results-driven professional with a passion for digital marketing? Do you excel in building and nurturing client relationships? If so, we have an exciting opportunity for you! Our leading digital marketing company is seeking a highly motivated Account Manager to join our team and drive success...
-
Technical Project Manager
7 months ago
Remote, Canada iLink Systems Inc. Full time**Position: Technical Project Manager with Azure stack, Salesforce** **Location: Canada-Remote** **Duration: 12+ Months** **Key Responsibilities**: - **Technical Documentation Skills**: Develop and maintain technical documentation including user manuals, system specifications, API documentation, and other relevant materials. Ensure documentation is...
-
Technical Writer
7 months ago
Remote, Canada WellnessLiving Full time**Title**: Technical Writer **Salary**: Based on Experience +Benefits + Vacation **Location**: Richmond Hill, ON, CAN *Remote **Length**: Full-Time, Permanent **Reporting to**: Director of Product Experience **About Us**: WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and...
-
Hospitality Brand Account Manager
6 months ago
Remote, Canada CommScope Full timeIn our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Ruckus Networks is a leading provider of cutting-edge networking solutions, designed to meet the demands of the modern hospitality industry. We are seeking a dynamic and results-driven Account Manager to join our team and lead the charge in selling...