Enterprise Manager, Account Management

2 days ago

Remote, Canada Docebo Full time

Hey you Want to work for one of the fastest growing SaaS companies in the world?

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the
**Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better.

Are you ready to be a part of the learning revolution?

**About This Opportunity**:
At Docebo, our account management teams are the backbone of our client’s success. We are looking for a dedicated, hyper-organized, collaborative, and personable account management leader to expertly guide our account managers in our Enterprise segment. As a leader in this role, you will continue to build on our existing foundation to directly impact the growth and retention of Docebo clients. The role will require hands-on coaching and support on an as-needed basis as well as the ability to provide long-term strategic insights for our customers. You will collaborate with our Client Success & Renewal Management teams as a resource to maximize the best possible outcomes for our clients and Docebo.

**Responsibilities**:

- Responsible for forecasting and delivering on sales and retention targets for the Enterprise Account Management team.
- Develop account strategies and action-oriented plans to drive revenue growth through the existing Enterprise segment.
- Partner with the entire post-sales leadership teams to execute on our North American strategy and best practices for land-and-expand opportunities.
- Drive the success of cross-selling and renewal business through recruiting, hiring, training, mentoring, coaching, and managing the successful performance of our Enterprise Account Management Team.
- Evangelize new solutions, products, and features & provide customer feedback to sales, product, marketing, and engineering groups.
- Assist with resolving escalated account risk.
- Accurately log, track, and maintain records using our ERP and our Customer Success software tools, ensuring the solution is properly utilized by the entire team while ensuring consistency and transparency across the business.
- Partner with Sales Leadership and Product Management to share feedback, influence, and guide the life cycle of products and features, from envisioning through general availability.

**Requirements**:

- IT, SaaS, or AWS / cloud sales, account management, or Customer Success/Experience background.
- 5+ years in a B2B sales or account management role with previous sales & renewal quota responsibility.
- 5+ years managing a quota carrying team.
- Experience in a team leadership position driving the strategic success of an account management function.
- Excellent leadership, relationship management, and interpersonal skills to engage with a team of global stakeholders.
- Ability to lead, coach, and help deliver in-depth sales presentations, including product demonstrations that highlight key benefits, ROI, and the value of our solutions and services.
- Strong technical background and sales/customer orientation.
- Experience building trusted relationships with executive sponsors and decision-makers.
- Previous experience using CRM, preferably Salesforce.
- BS/BA or equivalent.
- HCM experience is a plus; software experience preferred.

LI-remote

**Benefits & Perks**
- Inclusive and flexible work environment
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Three employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, and Green Ambassadors)

**About Docebo**

Here at Docebo, we power learning experiences for over 2,900 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do

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