Caseworker - Income and Social Supports

6 months ago

Ontario, Canada Regional Municipality of Peel Full time

**Job Description**:
**Caseworker, Income & Social Supports**
**Human Services - Income & Social Supports**

**Status**:Regular Full-time; Up to 22 Positions**

**Salary Range**:$66,898 - $79,853 per annum plus comprehensive benefit package**

**Work Mode: Hybrid* see below for me details**

**CUPE LOCAL 966**Who we are**:Income and Social Supports provides Peel residents with the supports needed to help navigate and access income and stability supports to enable self-sufficiency and improved quality of life. We deliver an efficient, inclusive and people-focused social assistance program and provide people with a range of services and supports to respond to their unique needs to enable employment opportunities and independence.

**The Role**: In this role, you will provide access to subsidy programs and Human Services for Peel residents through an integrated approach to service access from a client-centred perspective.

**What you will do in this role**:

- Assesses employment, financial, and social needs including health, housing and childcare. For non-English speaking clients, documentation will be completed through the use of a cultural interpreter.
- Request and review third party reference checks in order to verify assets, income and living arrangements and assess eligibility.
- Responsible for ensuring accountability, accessibility and responsiveness in an effective and efficient manner.
- Provides initial crisis intervention, makes referrals and works in partnership with community resources for long term support and works one on one with clients during stabilization period.
- Works one on one with clients providing ongoing supports to assist in daily living as well as life skills.
- Resolves conflict situations including client disputes and complaints. Listens, mediates, negotiates and provides support and guidance to reach mutually agreed upon service plan.
- Completes an assessment for each applicant, containing a description of the negotiated case plan on the appropriate data bases.
- Provides emergency support response services as required.
- Compiles a comprehensive summary of employment information in order to determine an appropriate action plan.
- Assesses the employment and financial eligibility in each case and authorizes monthly entitlements as eligibility is established.
- Makes referrals to and recommends appropriate employment programs, social service agencies, Family Support Workers, legal services, and other community agencies to assist the clients in meeting their socioeconomic and personal care needs.
- Documents reasons for ineligibility, advises in writing and makes referrals to other resources or services within the community, to help meet the client’s needs.
- Completes financial reviews and follow-up as prescribed by the Ontario Works Act.
- Maintains a follow-up system for ongoing cases, which will include regular client contact, financial and employment assessment, collateral calls to other agencies and referrals to support services as required.
- Completes in person updates with every active client as prescribed in the legislation.
- Issues benefits for clients as prescribed in the Ontario Works Act.
- Prepares month end reports as required.
- Addresses and acts on all client or community correspondence, and actions computer output on all case files on a daily basis. Returns client calls within 24 hours.
- Collaborates with partnering agencies and/or regional departments on case management through case conferencing and joint meetings.
- Provides recommendations to reduce systemic barriers for clients.
- Works on a multi-disciplinary team made up of community partners.
- Responsible for adhering to regional purchasing bylaws for use of Regional P Card.
- Promotes Outreach program in the community including with private sector.
- Provides supports to OW clients with rental arrears.
- Works in a team environment where coverage for co-workers, information sharing and support are required.
- Responsible for maintaining a safe environment by adhering to established safety protocols.
- Completes home visits as required following further collaboration between caseworker and client.
- Other duties as required which may include but not limited to chairing meetings, making presentations to community agencies, special projects, etc.
- Acts as a resource providing information and making referrals for clients on services available internally or externally in the community.
- Assess all client circumstances and make decisions on the appropriateness of the pursuit of support.
- Maintains a thorough knowledge of government policies, programs and legislation relevant to OW and MCSS.
- Review support related documents to complete necessary forms to assess initial and ongoing eligibility.
- Advise FSR on delivery method for all cheques to clients and third parties including initiating requests for traces and replacement cheques.
- Recommends changes to existing operations, programs, practices

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