Business Intelligence Analyst

1 week ago

Ontario, Canada Regional Municipality of Peel Full time

**Job Description**:
**Business Intelligence Analyst**

**Human Services - Social Development, Planning, and Partnerships**

**Status**:Regular Full Time

**Salary Range**:$76,054- $95,068 per annum (plus comprehensive benefits, where applicable)

**Work mode**:Remote* _see below for more details about this work mode._

**Location**:10 Peel Centre Drive, Brampton

**Hours of work**: 35 hours/week

**Who we are**:
The Human Services department provides support to improve the quality of life for the Peel community. This includes income and social supports, affordable housing, and early years and child care supports. Human Services works as part of the broader social services sector; collaborating with community partners, building capacity and providing funding to respond to the needs of people in our community.

The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.

**What you will do in this role**:Reporting to the Manager, Research and Business Intelligence you will play an integral role in the business requirements gathering and BI project execution stages of the various BI projects within Human Services. You will be responsible for requirements gathering, interpreting, and analyzing information to provide recommendations for improvements to projects, processes, or performance management tools, frameworks, and methodologies.
- Evaluate, analyze and identify issues regarding current thinking, technologies, business practices, and programs as it related to Human Services (HS) programs
- Process Analysis (understand how current processes work and define the problem)
- Develop BI recommendations for process changes and improvements
- Conduct Gap Analysis (compare current state versus future state)
- Analyze information and provides recommendations to support HS improvements
- Determine user requirements and develops a customized solution utilizing advanced BI methodologies
- Develop designs for the business tools and processes required in HS
- Respond to information requests on behalf of the team
- Support team goals and objectives by providing advice, training and/or guidance to staff
- Promote and model the Regional Values and principles of the Common Purpose
- Build relationships with internal and external stakeholders

**What the role requires**:

- College diploma or university degree, with a focus on computer science, statistics, business and/or equivalent experience
- A minimum of three years work experience in analytics and BI, Microsoft Power Platform (Power BI, Power Apps, Power Automate), SQL, Python/R.
- Knowledge of ETL and data management practices.
- Combination of education and experience may be considered

**Skills/Abilities**:

- Well developed analytical, problem solving, research and data analysis skills
- Familiarity with public sector issues and challenges
- Experience with requirements gathering and documentation
- Familiarity with business case development
- Knowledge of project management principles, practices, techniques, and tools
- Knowledge of Organizational Change Management principles
- Written skills to prepare reports and information papers for a variety of audiences and verbal skills to exchange and provide information as necessary
- Ability to provide specialized guidance and advice for the achievement of department’s goals and objectives
- Experience with process analysis and documentation, tools and techniques
- Strong communication, negotiation, consultation, facilitation, and conflict resolution skills
- Interpersonal skills for effective liaison with other staff, divisions, departments, and the public
- Effective time management skills, ability to work independently with mínimal direction and the ability to meet strict deadlines
- Committed customer service focus
- Demonstrated critical thinking skills
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable) up to 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual

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