Specialist, Operational Support

5 months ago

Ontario, Canada BMO Financial Group Full time

VIRTUAL59 - HomeRes - ON - BMO XXXXX Ontario,X0X 0X0

B2COperations

Provides a variety of general office support services and clerical tasks to support to one or more business groups and facilitate group operations. Collaborates with internal and external stakeholders to facilitate and oversee delivery of business objectives/deliverables in accordance with applicable policies, processes, and controls. Troubleshoots and resolves routine problems according to policies, standard procedures, schedules, and deadlines and maintains audit trails, or escalates non-routine problems. Specifically, this role is accountable for (1) Leading special high risk processing activities on Global Plus (2) Oversee on-boarding, liaising with Capital Markets treasury team and monitoring cash forecasting and trading commitments associated with new Private Trust clients (3) Design and implement Quality Assurance testing and reporting for the Private Banking Operations team (4) Oversee process documentation and SOP updates and (5) Identify and implement opportunities to create capacity on the team.
- Provides advice and guidance to assigned business/group on implementation of solutions.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Ensures alignment between stakeholders.
- Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.
- Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Provides input into the planning and implementation of operational programs.
- Recommends changes in procedures and resources.
- Compiles, copies, sorts, and files records of office activities and business transactions.
- Administers a filing system to ensure the availability of business and operational reports, forms, and other documentation.
- Creates, maintains, and enters information into databases.
- Prepares funding approval requests for department projects.
- Tracks, verifies, and processes department budget and capital expenditure invoices.
- Resolves or escalates invoice discrepancies in accordance with accounts payable policies, procedures, and vendor agreements.
- Assists with the coordination and processing of work orders for equipment warranties, maintenance, and repairs (e.g. documents, tracks, and communicates maintenance requests to appropriate areas for execution).
- Maintains office supplies inventory, checks inventory of supply stocks, places and facilitates the execution of office supply orders, and verifies receipt.
- Schedules meetings and coordinates applicable audio-visual equipment, catering, room setup, and conference calls.
- Books travel arrangements and prepares itineraries for management.
- Answers central phone lines, responds to and resolves or escalates inquiries for resolution
- Processes modifications and updates to departmental procedures for manager’s approval, ensuring new information and procedures are provided to the team.
- Verifies staff timesheets and collects and tracks staff attendance data (e.g. overtime, sick, and vacation time) in accordance with applicable guidelines to ensure consistency and determine staff availability.
- Liaises with internal business units and external vendors to coordinate and implement changes to premises to accommodate incoming and outgoing staff and contractors (e.g. relocations, office planning and new furniture requirements) with mínimal interruptions to business operations.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently on a range of complex tasks, which may include unique situations.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Solid knowledge and understanding of the business unit’s key products and services, processes, and controls.
- Strong understanding of the business unit’s risk and regulatory requirements.
- Solid knowledge and understanding of routine procedures and/or processes of the work team.
- Solid knowledge of transactional documentation types, workflow priorities, and deadlines of processing areas that interact with the business unit.
- Technical proficiency gained through education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skil

  • Support Specialist

    6 months ago

    Ontario, Canada Harris Computer Systems Full time

    Support Specialist ResourceMate - Remote Remote work opportunity with ResourceMate Library Management Solutions. Provide front line technical support for our North American and International customers. What your impact will be: - Operate as front line and primary support liaison to our clients and effectively respond to inquiries of both a product and...

  • IT Support Specialist

    5 months ago

    Ontario, Canada Cozymeal Full time

    Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...

  • Environmental Support Specialist

    2 months ago

    Ontario, Oregon, Canada Northwest Employment Works Full time

    Job OpportunityWe are seeking highly motivated and detail-oriented individuals to join our team as Environmental Support Specialists in the Nutrition and Environmental Services department at Lake of the Woods District Hospital (LWDH).As an Environmental Support Specialist, you will play a vital role in maintaining a healthy, safe, and sanitary environment...

  • Environmental Support Specialist

    2 months ago

    Ontario, Oregon, Canada Northwest Employment Works Full time

    Job OpportunityWe are seeking highly motivated and detail-oriented individuals to join our team as Environmental Support Specialists in the Nutrition and Environmental Services department at Lake of the Woods District Hospital (LWDH).As an Environmental Support Specialist, you will play a vital role in maintaining a healthy, safe, and sanitary environment...

  • IT Support Specialist

    1 month ago

    Northeastern Ontario, Canada Kina Gbezhgomi Child And Family Services (kgcfs) Full time

    Kina Gbezhgomi Child and Family ServicesJob Summary: We are seeking a highly skilled IT Specialist to join our team at Kina Gbezhgomi Child and Family Services (kgcfs). The successful candidate will be responsible for maintaining and developing our databases, networks, and internet security systems.Key Responsibilities:Update and maintain databases,...

  • IT Support Specialist

    4 weeks ago

    Northeastern Ontario, Canada Kina Gbezhgomi Child And Family Services (kgcfs) Full time

    Kina Gbezhgomi Child and Family ServicesJob Summary: We are seeking a highly skilled IT Specialist to join our team at Kina Gbezhgomi Child and Family Services (kgcfs). The successful candidate will be responsible for maintaining and developing our databases, networks, and internet security systems.Key Responsibilities:Update and maintain databases,...

  • IT Support Specialist

    1 month ago

    Northeastern Ontario, Canada Kina Gbezhgomi Child And Family Services (kgcfs) Full time

    Kina Gbezhgomi Child and Family ServicesJob Summary: We are seeking a highly skilled IT Specialist to join our team at Kina Gbezhgomi Child and Family Services (kgcfs). The successful candidate will be responsible for maintaining and developing our databases, networks, and internet security systems.Key Responsibilities:Update and maintain databases,...

  • IT Support Specialist

    4 weeks ago

    Northeastern Ontario, Canada Kina Gbezhgomi Child And Family Services (kgcfs) Full time

    Kina Gbezhgomi Child and Family ServicesJob Summary: We are seeking a highly skilled IT Specialist to join our team at Kina Gbezhgomi Child and Family Services (kgcfs). The successful candidate will be responsible for maintaining and developing our databases, networks, and internet security systems.Key Responsibilities:Update and maintain databases,...

  • IT Support Specialist

    1 month ago

    Northeastern Ontario, Canada Kina Gbezhgomi Child And Family Services (kgcfs) Full time

    Kina Gbezhgomi Child and Family ServicesJob Summary: We are seeking a highly skilled IT Specialist to join our team at Kina Gbezhgomi Child and Family Services (kgcfs). The successful candidate will be responsible for maintaining and developing our databases, networks, and internet security systems.Key Responsibilities:Update and maintain databases,...

  • IT Support Specialist

    1 month ago

    Northeastern Ontario, Canada Kina Gbezhgomi Child And Family Services (kgcfs) Full time

    Kina Gbezhgomi Child and Family ServicesJob Summary: We are seeking a highly skilled IT Specialist to join our team at Kina Gbezhgomi Child and Family Services (kgcfs). The successful candidate will be responsible for maintaining and developing our databases, networks, and internet security systems.Key Responsibilities:Update and maintain databases,...

  • Collection Operations Specialist

    1 day ago

    Eastern Ontario, Canada Metrobank Full time

    Job Overview:We are seeking a skilled professional to fill the role of Collection Operations Specialist in our Credit Operations Group (Consumer Loans) - Collections and Recoveries Division.Key Responsibilities:Develop and implement strategies for home and auto loan collections to meet performance and productivity standards.Monitor and analyze collection...

  • Technical Support Specialist Representative

    4 months ago

    Ontario, Canada Abbott Laboratories Full time

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Senior Application Support Specialist

    7 days ago

    Toronto, Ontario, Ontario, Canada Infotek Consulting Services Inc. Full time

    Infotek Consulting is searching for a Senior Application Support Specialist with strong Business Intelligence/Data warehousing experience along with Previous Mainframe Development - this is a hybrid contract assignment based in Toronto:This Support Engineer role is on the Operations Support team and is responsible for maintaining and supporting multiple Data...

  • Sales Support Specialist

    7 days ago

    Kitchener, Ontario, Waterloo region, Canada Deep Trekker Inc. Full time

    About Deep Trekker:Deep Trekker is a leader in innovative underwater robotics, providing cutting-edge solutions for various industries, including defense, aquaculture, infrastructure inspection, and more. We are looking for a motivated Sales Support Specialist to support our growing sales team.Job Description:The Sales Support Specialist will play a crucial...

  • Customer Account Support Specialist

    1 week ago

    Ontario, Canada Agropur Full time

    Job Type: RegularInvest in you, JOIN AGROPUR. We dairy you! We are looking for a customer account support specialist to join our team! How Agropur invests in YOU: Recognition of years of service in calculating vacation time Remote work Flexible group insurance plan, including telemedicine service Employee assistance program Opportunity to invest in you...

  • Customer Account Support Specialist

    1 week ago

    Ontario, Canada Agropur Full time

    Job Type: RegularInvest in you, JOIN AGROPUR. We dairy you! We are looking for a customer account support specialist to join our team! How Agropur invests in YOU: Recognition of years of service in calculating vacation time Remote work Flexible group insurance plan, including telemedicine service Employee assistance program Opportunity to invest in you...

  • Customer Account Support Specialist

    1 week ago

    Ontario, Canada Agropur Full time

    Job Type: RegularInvest in you, JOIN AGROPUR. We dairy you! We are looking for a customer account support specialist to join our team! How Agropur invests in YOU: Recognition of years of service in calculating vacation time Remote work Flexible group insurance plan, including telemedicine service Employee assistance program Opportunity to invest in you...

  • Customer Account Support Specialist

    7 days ago

    Ontario, Canada Agropur Full time

    Job Type:RegularInvest in you, JOIN AGROPUR. We dairy you!We are looking for a customer account support specialist to join our team!How Agropur invests in YOU:Recognition of years of service in calculating vacation timeRemote workFlexible group insurance plan, including telemedicine serviceEmployee assistance programOpportunity to invest in you (Career Path,...

  • Customer Account Support Specialist

    1 week ago

    Ontario, Canada Agropur Full time

    Job Type:RegularInvest in you, JOIN AGROPUR. We dairy you!We are looking for a customer account support specialist to join our team!How Agropur invests in YOU:Recognition of years of service in calculating vacation timeRemote workFlexible group insurance plan, including telemedicine serviceEmployee assistance programOpportunity to invest in you (Career Path,...

  • Technical Support and Quality Assurance Specialist

    1 month ago

    Ontario, Oregon, Canada oilandgas Full time

    Job Title: Technical Support and Quality EngineeringJob Summary:We are seeking a highly skilled Project Technical Support and Quality Engineering Specialist to join our Rail and Transit team in Thunder Bay, ON and/or North Bay, ON. The successful candidate will provide technical support and quality engineering representation at the project level, ensuring...