Internal Service Advisor

2 weeks ago

Langley, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD**

**Position**:Internal Service Advisor & Sales Coordinator**
**Status**: Full-Time

**Dealership**: OpenRoad Infiniti Langley
**Department**: Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including: Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill development and growth
- Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:
- Check in used cars from auction and ensure any damage or other defects are noted.
- Coordinate used cars from being taken into inventory to adding the car to our website.
- Create video content for website, dedicated channels (i.e. YouTube), social media & in-store displays: vehicle walkarounds, how-to, technology, monthly offers, staff, etc.
- Create photographic content for internal & external channels: dealership, staff, events, etc.
- Assist the Content Coordinator in the creative of social media content
- Work with Sales Manager to ensure any cosmetic reconditioning is completed through vendor’s onsite.
- Work with Service Managers to ensure all mechanical reconditioning is done and if delayed to coordinate any other reconditioning that is able to be completed instead.
- Get the vehicles into detail and from there to get pictures taken to finish the advertisement on our website.
- Ensuring smooth process from the reconditioning to the detail so the car is able to be properly presented in our front line of used cars.
- Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
- One to two years experience in a similar role.
- Highly creative with strong analytical skills to measure effectiveness.
- The ability to work effectively with all levels of the organization.
- Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Deep understanding of social media platforms, their marketing functions, targeting abilities and operations.
- Strong video development skills including basic editing, camera use and script creation.
- A valid British Columbia Driver’s License with a good driving record.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

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