Service Advisor- Jaguar Land Rover Langley

4 weeks ago

Langley, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD**

Position**:Service Advisor**

Status**:Full-Time**

Dealership**:Jaguar Land Rover Langley**

Department**:Service**

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
- Ensure repair orders and all paper work is legibly and accurately completed, with all customer requests or points of concern documented.
- Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
- Process all paperwork as jobs are completed.
- Review all repairs and changes with customer upon delivery of vehicle.
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
- Use service files to suggest additional repairs or services if required.
- Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.
- Identify and give special attention to repeat repairs, assign original technician on all comeback jobs.
- Notify customers when backorder parts become available.
- Determine warranty coverage and verify repair date, mileage, etc.
- Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints.
- Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc.
- Arrange for alternate transportation as needed and manage loaner vehicles.
- Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
- Maintain paperwork and ensure reception area is in a clean and orderly fashion.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- **Minimum 2 years of luxury brand experience is an asset**:

- Working knowledge of automotive equipment.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to operate assigned equipment.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid British Columbia driver’s license, with a clean driving record.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

**JOIN US AND GROW WITH US**

We thank all those that have applied. Only those considered for the position will be contacted.

  • Lot Associate- Jaguar Land Rover Langley

    1 month ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** **Position**: Lot Associate **Status**: Full-Time **Dealership**: Jaguar Land Rover Langley **Department**: Sales We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are...

  • Service Advisor- Jaguar Land Rover Langley

    2 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** Position**:Service Advisor** Status**:Full-Time** Dealership**:Jaguar Land Rover Langley** Department**:Service** We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country...

  • Service Advisor

    4 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Service Advisor **Status**: Full-Time **Dealership**: Jaguar Land Rover Langley **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Lot Associate

    1 month ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** **Position**:Lot Associate **Status**:Full-Time **Dealership**: OpenRoad Jaguar Land Rover Langley **Department**:Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Product Advisor- Jaguar Land Rover Langley

    4 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Product Advisor **Status**: Sales Full-Time **Dealership**: Jaguar Land Rover Langley **Department**: Sales We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Parts Advisor- Jaguar Land Rover Langley

    4 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** **Position: Parts Advisor** **Status: Full-Time** **Dealership: Jaguar Land Rover Langley** **Department: Parts** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are...

  • Product Advisor- Jaguar Land Rover Langley

    4 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** Position**:Product Advisor** Status**:Sales Full-Time** Dealership**: Jaguar Land Rover Langley** Department**:Sales** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Appointment Coordinator- Jaguar Land Rover Langley

    3 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Appointment Coordinator **Status**: Full-Time **Dealership**: Jaguar Land Rover Langley **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Assistant Service Manager- Jaguar Land Rover Langley

    1 month ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Assistant Service Manager **Status**: Full-Time **Dealership**: Jaguar Land Rover Langley **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Parts Manager

    1 month ago

    Langley, Canada OpenRoad Auto Group Full time

    UNLIMITED POSSIBILITIES AHEAD. Position: Parts Manager Status: Full-Time Dealership: Jaguar Land Rover Langley Department: Parts We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn...

  • Sales Reception Associate

    4 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    UNLIMITED POSSIBILITIES AHEAD. Position: Reception Associate Status: Full-Time Dealership: Jaguar Land Rover Langley Department: Sales We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every...

  • Product Advisor- Mini Langley

    4 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Product Advisor **Status**: Sales Full-Time **Dealership**: MINI Langley **Department**: Sales Welcome to MINI Langley, a proud member of the OpenRoad Autogroup! We are currently seeking a Product Advisor to join our dynamic team and help us deliver an exceptional customer-focused experience. As a MINI...

  • Product Advisor- Bmw/mini Langley

    3 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Product Advisor **Status**: Sales Full-Time **Dealership**: BMW/MINI Langley **Department**: Sales Welcome to MINI Langley, a proud member of the OpenRoad Autogroup! We are currently seeking a Product Advisor to join our dynamic team and help us deliver an exceptional customer-focused experience. As a...

  • Lot Associate- Openroad Infiniti Langley

    1 month ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** **Position**: Lot Associate **Status**: Full-Time **Dealership**: OpenRoad Infiniti Langley **Department**: Sales We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are...

  • Lot Associate- Openroad Infiniti Langley

    4 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Lot Associate **Status**: Full-Time **Dealership**: OpenRoad Infiniti Langley **Department**: Sales We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships...

  • Lot Associate

    3 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** **Position**: Lot Associate **Status**: Full-Time **Dealership**: BMW MINI Langley **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at...

  • Lot Associate

    4 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Lot Associate **Status**:Full-Time **Dealership**: BMW/MINI Langley **Department**:Service **Compensation**: $17.00 per hour We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail...

  • Service Advisor- Openroad Infiniti Langley

    4 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** **Position: Service Advisor** **Status**:Full-Time** **Dealership: OpenRoad Infiniti Langley** **Department: Service** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Lot Associate

    7 days ago

    Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** Position**:Lot Associate (Part Time)** Status**:Part-Time** Dealership**:BMW MINI Langley** Department**:Service** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships...

  • Product Advisor

    3 weeks ago

    Langley, Canada OpenRoad Auto Group Full time

    UNLIMITED POSSIBILITIES AHEAD. Position: Product Advisor Status: Full-Time Dealership: MINI Langley Department: Sales We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands...