Service Advisor

3 weeks ago

Langley, Canada Inland Truck & Equipment Full time

**DRIVE YOUR CAREER WITH INLAND**
- Inland Truck & Equipment is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your futureThis position is located at our sales and service dealership in Langley, BC.**THE OPPORTUNITY**
- The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.- In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead _The Inland Way _of understanding needs, proactivity, and exceeding customer expectations.- Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.**YOUR RESPONSIBILITIES**- Greets walk-in customers and/or promptly answers customer phone calls
- Schedules appointments, performs check-ins, and follows up with customers through the entire service process
- Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approves the estimate before proceeding with work
- Remains in communication with customer throughout the entire service engagement
- Proactively contacts customers to schedule preventative maintenance and repairs
- Maintains strong working knowledge of warranty parameters for KW chassis (re: trucks) and the major component suppliers and advises customers accordingly
- Owns the customer experience and creates value through continuous communication
- Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications-
- Handles telephone inquiries regarding appointments and work in process
- Understands, keeps abreast of, and complies with provincial/state and local regulations that affect service operations, such as hazardous waste disposal, OSHA (US), WorkSafe BC (Canada), and Occupational Health & Safety Regulations.
- Becomes familiar with and complies with the company’s Health & Safety Manual. Reports any unsafe practices to a manager.
- Keeps up-to-date with WHMIS training (Canada) and OSHA HCS training (US).
- Other duties may be assigned**WHAT WE LOOK FOR**- Strong interpersonal skills, team player, helpful and cheerful with sales approach
- Ability to proactively problem-solve and think logically
- Good verbal and strong written communication skills
- 3+ years related experience and/or training; or equivalent combination of education and experience
- Post-secondary diploma or trade certification helpful but not required
- Strong ability to listen to other’s and be able to interpret issues and pass on to others
- Good mechanical aptitude and great organizational skills
- Strong computer skills, able to learn new computer programs and accurate keyboarding of data
- Functions well with large volume and fast-paced work environment.
- Accountability and dependability with strong time management
- Must be able to lift a minimum of 25 kgs or 50 lbs on occasion.
- Must be able to walk around shop floor/parts department and sit/stand at service counter**PAY RANGE**- The pay range for this position is $22to $38 per hour, based on experience.**CANADA BENEFITS PACKAGE**
- Our employees receive a generous benefits package including:- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities
- Annual boot allowance-
Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.

  • Service Advisor

    22 hours ago

    Langley, Canada Go Auto Full time

    **Job Description**: You’ve got the skills, we’ve got the tech. It’s a match made in Service Advisor heaven. Let’s make it official. You understand cars like it’s nobody’s business. You’re the master of your craft, and now you’re looking to join a top-quality team for your top-quality skills. Go Auto has your jersey ready to go. It’s game...

  • Automotive Service Advisor

    1 month ago

    Langley, Canada Mobil 1 Lube Express Full time

    Responsibilities: - Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Conduct vehicle inspections and provide repair recommendations - Create and explain estimates for repairs and services - Schedule appointments and manage the service calendar - Coordinate with technicians to ensure timely...

  • Automotive Service Advisor Assistant

    1 month ago

    Langley, Canada Foreman's Integra Tire Auto Centre Full time

    Foreman's Integra Tire Auto Centre is a second generation family business serving the community since 1979. Our mission is to keep clients in control of their time and money. We do this by leveraging the latest technologies to deliver clear, specific communication in a timely manner. We have built our reputation through honesty and excellent service. We are...

  • Member Advisor

    23 hours ago

    Langley, Canada Envision Financial, a division of First West Credit Union Full time

    We are currently seeking a Member Advisor to join our Willoughby Envision Financial team. The Member Advisor is responsible for providing front line member service to triage and manage member needs by asking members thoughtful financial questions and create positive experiences to retain and deepen financial relationships. Advance member knowledge and use...

  • Service Advisor

    1 week ago

    Langley, Canada OpenRoad Auto Group Full time

    UNLIMITED POSSIBILITIES AHEAD. Position: Service Advisor Status: Full-Time Dealership: Jaguar Land Rover LangleyDepartment: Service We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with...

  • Beauty Advisor

    2 days ago

    Langley, Canada Sephora Full time

    **Job ID**: 242957 **Location**: BC-Willowbrook Langley (1506) **Address**: 9705 Fraser Hwy, Langley, BC V3A 7E9, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Part Time **Position Type**: Regular **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris....

  • Insurance Advisor

    1 month ago

    Langley, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Murrayville Square office in Langley, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Insurance Advisor

    1 month ago

    Langley, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Langley, BC in our Murrayville Square office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Insurance Advisor

    1 month ago

    Langley, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Langley, BC at our Willoughby office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking...

  • Insurance Advisor

    1 month ago

    Langley, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for a part-time Insurance Advisor in our Brookswood office in Langley, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Insurance Advisor

    4 weeks ago

    Langley, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Murrayville Square branch located in Langley, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We...

  • Insurance Advisor

    1 week ago

    Langley, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Brookswood office in Langley, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for...

  • Insurance Advisor

    1 month ago

    Langley, Canada Westland Insurance Full time

    Langley (Brookswood), BC, 4074 200th Street, Langley, British Columbia, Canada Req #2838 Tuesday, March 19, 2024 We're searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Brookswood office in Langley, BC. Do you love to talk about...

  • Insurance Advisor

    1 month ago

    Langley, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Langley Fraser Crossing office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a...

  • Insurance Advisor

    1 month ago

    Langley, Canada Westland Insurance Full time

    Langley (Fraser Crossing), BC, #43 - 20821 Fraser Highway, Langley, British Columbia, Canada Req #2840 Friday, April 26, 2024 We're searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Langley Fraser Crossing office. Do you love to talk...

  • Insurance Advisor

    4 weeks ago

    Langley, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Walnut Gate office in Langley, BC. This is a part-time position. Do you love to talk about insurance and provide exceptional client service? If so, you will love working...

  • Insurance Advisor

    5 days ago

    Langley, Canada Westland Insurance Full time

    Insurance Advisor Langley (Brookswood), BC, 4074 200th Street, Langley, British Columbia, Canada Req #2974 Thursday, May 9, 2024 We're searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Brookswood office in Langley,...

  • Insurance Advisor

    5 days ago

    Langley, Canada Westland Insurance Full time

    Insurance Advisor Langley (Brookswood), BC, th Street, Langley, British Columbia, Canada Req #2948 Tuesday, May 21, We're searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Brookswood office in Langley, BC. Do you love to talk...

  • Insurance Advisor

    5 days ago

    Langley, Canada Westland Insurance Full time

    Insurance Advisor Langley (Brookswood), BC, th Street, Langley, British Columbia, Canada Req #2974 Thursday, May 9, We're searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Brookswood office in Langley, BC. Do you love to talk...

  • Insurance Advisor

    5 days ago

    Langley, Canada Westland Insurance Full time

    Insurance Advisor Langley (Brookswood), BC, 4074 200th Street, Langley, British Columbia, Canada Req #2948 Tuesday, May 21, 2024 We're searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Brookswood office in Langley, BC....