IT Helpdesk Support Specialist Spécialiste de

2 months ago

Montréal, Canada WorkJam, Inc. Full time

**WorkJam**’s mission? To provide the best Digital Workplace for frontline and hourly workers. Through our industry-leading Digital Frontline Workplace platform, we are positively impacting the lives of millions of frontline employees worldwide, enabling them to achieve breakthrough productivity levels at companies of all sizes._ _We’re proud of our dedicated teams who are driven to make a difference in the world. Join our team today and bring your innovative ideas, passion, and commitment to excellence to make an impact on our products and the new markets we create

**Your role as an IT Helpdesk Support Specialist**:
As part of the Operations team, you will provide internal tech support to other members of the organization.

**What you will be doing**:

- Provide first-level support to employees.
- Setup computers for new and existing employees.
- Keep track through asset management of all IT equipment and purchases.
- Work with and assist the Development and QA teams with the CI/CD infrastructure as required.
- Maintain and service the development infrastructure.
- Perform troubleshooting using different diagnostic techniques.
- Provide quick resolution and excellent customer service.
- Redirect unresolved issues to the next level of support personnel.
- Perform any other task assigned.

**What we're looking for**:

- Bachelor’s degree in Computer Science or similar relevant field.
- Minimum 2 years of related experience.
- Working knowledge of Linux and MacOS operating systems.
- Troubleshooting knowledge of MacOS, Microsoft Office (Outlook, Word, Excel, etc.).
- Excellent customer services skills.
- Excellent communication, analytical and problem-solving skills.
- Ability to work independently and in a team.

**What we offer**:

- Competitive salary and benefits package
- 4 weeks’ vacation
- Contribution to your retirement/pension plan
- A flexible and remote/hybrid work environment
- Work with the latest technology
- A dynamic and inclusive culture
- A supportive team that will encourage your professional growth and development

**WorkJam**:
La mission de WorkJam? Fournir la meilleure platforme numérique aux travailleurs horaires et de première ligne. Grâce à notre plateforme numérique à la fine pointe de l’industrie, nous créons un impact positif dans la vie de millions d'employés de première ligne dans le monde, leur permettant d'atteindre des niveaux de productivité révolutionnaires dans des entreprises de toutes tailles. Nous sommes fiers de nos équipes dévouées qui sont déterminées à faire une différence dans le monde. Joignez notre équipe aujourd'hui et apportez vos idées innovantes, votre passion et votre engagement envers l'excellence pour influencer nos produits et les nouveaux marchés que nous créons

**Votre rôle en tant que Spécialiste de l'Assistance Informatique**:
En tant que membre de l'équipe des opérations, vous fournirez un support technique interne aux autres membres de l'organisation.

**Ce que vous ferez**:

- Offrir un soutien de premier niveau aux employés.
- Configurer les ordinateurs pour les employés nouveaux et existants.
- Gardez une trace grâce à la gestion des actifs de tous les équipements informatiques et des achats.
- Travailler avec et aider les équipes de développement et d'assurance qualité avec l'infrastructure CI/CD, au besoin.
- Maintenir et entretenir l'infrastructure de développement.
- Effectuer un dépannage à l'aide de différentes techniques de diagnostic.
- Fournir une résolution rapide et un service client excellent.
- Redirigez les problèmes non résolus vers le niveau supérieur du personnel d'assistance.
- Effectuer toute autre tâche assignée.

**Ce que nous recherchons**:

- Baccalauréat en informatique ou dans un domaine pertinent similaire.
- Minimum 2 ans d'expérience connexe.
- Connaissance pratique des systèmes d'exploitation Linux et MacOS.
- Connaissance du dépannage de MacOS, Microsoft Office (Outlook, Word, Excel, etc.).
- Excellentes compétences en service à la clientèle.
- Excellentes compétences en communication, en analyse et en résolution de problèmes.
- Capacité à travailler de manière autonome et en équipe.

**Ce que nous offrons**:

- Salaire et avantages sociaux compétitifs
- 4 semaines de vacances
- Contribution à votre régime de retraite/pension
- Un environnement de travail flexible et à distance/hybride
- Travaillez avec les technologies les plus récentes
- Une culture dynamique et inclusive
- Une équipe solidaire qui encouragera votre croissance et votre développement professionnel

  • Bilingual Helpdesk Support Specialist

    2 weeks ago

    Montréal, Canada Compugen Inc Full time

    **Job Title** - Bilingual Helpdesk Support Specialist - Contract **Vacancy No** - VN6279 **Work Location** - Montreal, QC **Job Details** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new...

  • Helpdesk Support Representative

    1 week ago

    Montréal, Canada Ivalua Full time

    **Helpdesk Support Representative - Trilingual - Montreal, Canada** **This is an exciting opportunity to develop a new generation of Procurement technology!** A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay...

  • Helpdesk Supervisor

    1 week ago

    Montréal, Canada Glencore Full time

    **Location**: 220 Av. Durocher, Montréal-Est, QC H1B 5H6 **Job type **:Permanent, Full-Time **Helpdesk Supervisor** **About Glencore**: Glencore is one of the worlds largest diversified natural resources companies. It is also a major producer and marketer of more than 60 commodities. Our operations include approximately 150 mining and metallurgical...

  • Helpdesk Support Representative

    5 days ago

    Montréal, Canada Ivalua Full time

    **Helpdesk Support Representative - Trilingual (English, French, Portugeuse or Spanish) - Montreal, Canada** **This is an exciting opportunity to develop a new generation of Procurement technology!** A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized...

  • IT Helpdesk Support Analyst

    3 weeks ago

    Montréal, Canada BFLC Full time

    **WHO WE ARE** Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their...

  • IT Helpdesk Support Analyst

    3 weeks ago

    Montréal, Canada BFL Canada Full time

    Job Details Description **WHO WE ARE** Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free...

  • Spécialiste de Support Informatique

    2 months ago

    Montréal, Canada IDS Amérique du nord Ltd. Full time

    En coordination avec notre siège social à Ottawa et notre maison-mère en Italie: - Gérer et maintenir l'infrastructure réseau - Entretenir une base de données et effectuer des mise à jours régulières des données - Dépannage et optimisation du Système d'exploitation - Déploiement de logiciels, patches, etc. - Gestion de la suite MS Office -...

  • IT Helpdesk Support Analyst

    2 weeks ago

    Montréal, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the centre of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • IT Helpdesk Support Technician

    1 day ago

    Montréal, Canada Coveo Full time

    **Make an impact with your IT skills by ensuring employees are set up for success.**: As an IT Helpdesk Support Technician, you will be joining our team of tech superheroes responsible for providing impeccable service to Coveo employees when they encounter an issue with their computer, equipment or software. You will be the one that knows everything about...

  • Spécialiste du support technique

    2 days ago

    Montréal, QC, Canada CM Labs Simulations Full time

    CM-Labs est actuellement à la recherche d'un spécialiste du support technique hautement motivé et axé sur les détails. Dans ce rôle, vous serez le point de contact principal pour traiter les demandes de support entrantes via le web, e-mail et téléphone.Présentation de l'Entreprise :CM-Labs est une entreprise technologique spécialisée dans le...

  • Spécialiste du support technique

    2 days ago

    Montréal, QC, Canada CM Labs Simulations Full time

    CM-Labs est actuellement à la recherche d'un spécialiste du support technique hautement motivé et axé sur les détails. Dans ce rôle, vous serez le point de contact principal pour traiter les demandes de support entrantes via le web, e-mail et téléphone.Présentation de l'Entreprise :CM-Labs est une entreprise technologique spécialisée dans le...

  • IT Infrastructure and Communications Specialist

    1 week ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • IT Infrastructure and Communications Specialist

    2 months ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • Project Setup Support Specialist

    1 day ago

    Montréal, Canada Netease Games Full time

    **PROJECT SETUP SUPPORT SPECIALIST** **Montreal, Canada** **Overview** NetEase Games is one of the largest game developers worldwide by size and revenue. We have launched 8-billion-dollar franchises since 2001, and established partnerships with some of the world’s most creative studios including: Activision Blizzard, Mojang, and Quantic Dream. We have...

  • Helpdesk Support Representative

    1 week ago

    Montréal, Canada Ivalua Full time

    **Helpdesk Support Representative - Entry Level, speaking French & English, working a Hybrid schedule in our Montreal, Canada office.** This is an exciting opportunity to develop a new generation of Procurement technology! A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include...

  • Spécialiste Des Installations

    16 hours ago

    Montréal, Canada Jubilant Pharma Holdings Inc. Full time

    English translation below **Rejoignez notre équipe en tant que spécialiste des installations !** Êtes-vous prêt à relever un défi passionnant au sein d'un leader mondial en pleine croissance dans le domaine du développement et de la technologie radiopharmaceutique ? Jubilant Radiopharma est à la recherche d'un spécialiste passionné des...

  • Product Support Specialist/spécialiste de

    5 days ago

    Montréal, Canada JAM Industries Ltd. Full time

    **Job Title**: Product Support Specialist **Division **:Erikson Consumer **Location**: Baie-d’Urfé **Schedule**: Monday to Friday 8:30-17:30 Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic...

  • IT Helpdesk Support

    3 weeks ago

    Montréal, Canada Abilis Solutions Inc.. Full time

    **We are looking for the IT Helpdesk Support (Level 1) Technician (CONTRACT ROLE)** The Helpdesk support role is an **ENTRY LEVEL POSITION **responsible for providing information technology help desk support throughout the organization. This position will be the first line of support for all incoming technical support tickets and phone calls. **Main...

  • Technical Support Specialist/le Spécialiste Du

    2 weeks ago

    Montréal, Canada Aptos Montréal carrières Full time

    **Making a job change is a big decision. Why consider Aptos?** You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading edge solutions for the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our...

  • Product Support Specialist

    1 week ago

    Montréal, Canada Genetec Full time

    **The team**: The Product Support Specialist will work as part of a dynamic team providing Genetec's customers with best-in-class technical assistance for the Omnicast (Video) products. They will utilize their technical troubleshooting skills to resolve product-related issues received by phone, online portal, or online chat. They will be part of a...