After Sales Service Coordinator

4 weeks ago

Montréal, Canada Maison Birks Full time

Dreaming of working for an iconic Canadian brand rich in history? Have you always wanted to get into the luxury goods industry? If you've said yes to both & are ready to join a fun, fast-paced environment then we have a great opportunity for you Since 1879 Birks has been a luxury retailer renowned not only for the quality & uniqueness of its creations, but also for our unparalleled excellence in service. We take care of our employees by offering paid time off such as: vacation time, birthday day, sick days and holidays. Our benefits contain group insurance coverage for life, short term and long-term disability, accidental death and dismemberment insurance, health and dental plans. In addition, we also offer our _amazing employee merchandise discounts_ which provides you and your immediate family the opportunity to purchase our beautiful jewelry & timepieces.

We are currently looking for an **_After Sales Service Coordinator_** **_(1 year contract)_** to add to the Atelier team. Under the supervision of the Atelier manager, you will play an important role in ensuring a seamless service process for our valued clients. Your primary responsibilities will include receiving, shipping and invoicing client services with both Jewelry and watchmaking teams, your attention to detail and commitment to providing exceptional customer service will be an important asset. Your role is to consistently exceed the expectations of our clients and partners by bringing a positive and client-centric approach to every interaction. Your exceptional organizational skills and ability to manage multiple tasks in a fast-paced environment will be crucial in ensuring a delightful experience for all.

**KEY RESPONSIBILITIES**

**Analytical Review of incoming service requests/issues**
- Providing status updates for ongoing services.
- Identify root cause of problems in accordance to the client request(s).
- Manage client and sales team expectations in accordance of services offered and promised dates.
- Propose the adequate services in accordance with the partner brand policy while:

- Meeting the client’s request.
- & proposing a solution to solve the issue.

***Required Experience**
- Experience in customer service positions.
- Experience with luxury brands is a plus.
- Watch and Jewellery knowledge is a plus.
- ** Bilingualism is mandatory**. Excellent interpersonal and communication skills (written and verbal, French and English).

**Skills**
- Detail oriented and conscientious.
- Customer service driven and understand client perceptions in relation to services offered.
- Excellent organisation skills.
- Able to use initiative and to work in a fast moving environment.
- Computer literate - Strong knowledge of Microsoft Office specifically Excel.
- Flexible, self-motivated and enthusiastic.
- Teamwork oriented.

**Working Conditions and Environment**

We're proud to be Canada's leading multi-certified destination for high-luxury timepieces.

The Maison Birks Atelier is a certified authorized service center for prestigious international timepiece brands including Rolex, Alpina, Baume & Mercier, Birks, Cartier, Chaumet, Frédérique Constant, Longines, Montblanc, Omega, Rado, TAG Heuer and Tissot.

Our workshop is inspired by the cutting-edge watchmaking workshops found in Switzerland, the modern space features floor-to-ceiling windows, creating the perfect atmosphere for intricate repairs. The Atelier comprises four main areas: the Administrative Area, the Polishing and Refinishing Studio, The Movement Cleaning Room, and the Watchmaking Laboratory.
- The Polishing and Refinishing Studio is equipped with optimal Swiss equipment allowing complexes refinishing techniques in order to restore the original luster and shape of any case and bracelet. Lap polishing, satin brushing and case restoration are just some of the techniques used with metals like Platinum, Gold, Titanium and Stainless Steel.
- The Cleaning Room houses high-tech; ultrasonic machines that delicately clean even the finest of watch movements using preprogrammed sequences and diverse cleaning formulas.
- The Watchmaking Laboratory is where highly skilled watchmakers perform technical services and advanced repairs. Specialized hydraulic adjustable benches line the central area, offering ergonomic support for the watchmakers throughout the day. Surrounding these specialized benches are avant-garde watertightness measuring equipment that can detect impermeability in watchcases, using compressed air or water up to an impressive pressure of 1200 meters, 120 Atmospheres or 1800 PSI. The laboratory is also equipped with advanced Swiss precision measuring computers that allows the watchmakers to calibrate and time each movement to its exacting standards.

Culture: At Maison Birks we value, commitment to a culture that promotes a passion for teamwork continuous improvement, quality, creativity and social responsibility. We strive for excellence in all that we do. We believe in treat

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