Employee Services Representative

3 weeks ago

Winnipeg, Canada Manitoba Hydro Full time

**EMPLOYEE SERVICES REPRESENTATIVE**

**Winnipeg, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

We are seeking an Employee Services Representative to join our Employee Advisory Services team. Under the general direction of
the Employee Advisory Services Lead or delegate and with a high degree of initiative, discretion, and customer service, the
Employee Services Representative is responsible for ensuring an exceptional employee experience by acting as the first point of
contact for employees seeking support for their day-to-day HR needs. This position manages all low-risk employee inquiries and
issues, ensuring timely and accurate responses either directly or by escalation and educating employees on how to use the
self-service. This position is also responsible for updating and maintaining employee information on the Human Resource
Management System (HRMS).

**_ Responsibilities:_**
- Organizing and conducting new employee orientation and onboarding sessions, providing advice on various benefit plan

options, corporate policies, and terms of employment.
- Updating employees' information, benefits, and organizational data on HRMS, including seniority dates for all jurisdictions, in a

timely and accurate manner while adhering to HR business processes and procedures.
- Evaluating and interpreting HRMS system requirements and relationships between Personnel Administration, Organizational

Management, and relevant Business Process documents.
- Evaluate, analyze, and process position and organizational management requests and ensure a high degree of accuracy.
- Provide SAP and myHR/myTeam support to the employees regarding time, expenses, service, accruals and other related
- issues.- Calculating, applying, and verifying wage and salary practices in relation to collective agreements and corporate guidelines,

including but not limited to dual rates, increments, retroactive/recovery calculations, and return from leave salary
administration. Communicate with the employee the details of the retroactive/recoveries and coordinate with Payroll Advisor
for any payment arrangements.
- Analyze and review monthly increments in detail and notify Line of the three-month advance increments.
- Follow up with Line management on any outstanding tasks and process actions if required.
- Running and analyzing various HRMS reports such as integrity reports, task monitoring, reclass hours, dual rates, time, and
- expenses and ensuring follow-up actions are identified and completed.- Performing general administrative work, such as generating written documents and reports and participating in research
- assignments or special studies.- Will proactively communicate with the section lead to review any concerns that must be addressed and provide input and

suggestions on procedures and processes.
- "Principal Duties are intended to be an accurate reflection of the main duties essential for this position. They are not designed to be_
- an exhaustive list of all duties, tasks and responsibilities."_

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56788461-01

**_ Qualifications:_**
- Minimum of Grade 12 with completion of specialized courses in Human Resources, plus a minimum of two years related

experience in an administrative role, of which one year is in a human resources capacity.
OR
- Minimum of Grade 12, plus a minimum of three years related experience in an administrative role, of which one year is in a

human resources capacity.
- Proven ability to maintain the confidentiality of sensitive information.
- In-depth practical knowledge of HRMS, including the Personnel Action and Org. Management processes.
- Ability to prioritize and complete multiple assignments in a deadline-driven environment.
- Demonstrated a high level of analytical ability and attention to detail.
- Self-motivated and capable of working under limited supervision.
- Working knowledge of HR policies, procedures, and collective agreements.
- Possess strong PC skills with a working knowledge of Microsoft 365 and Remedy.

**_ Salary Range_**

Starting salary will be commensurate with qualifications and experience. The range for the classification is $26.32 - $35.10 Hourly,
$50,441.30 - $67,

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