Account Service Agent

2 months ago

Montréal QC, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

Who wouldn't want to be a part of a collaborative team?

As an Account Service Agent, you will be responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

**What will you do?**
- Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
- You will be required to be trained on several processes
- Handle Investigations
- Be in communication with internal clients
- Exercise due diligence in following operational risk policies, procedures standards and guidelines.
- You and your Manager are responsible for your career trajectory so we encourage you to take personal accountability for high achievement and participate in bi-weekly coaching sessions (we want to see your grow)

**What do you need to succeed?**

**Must-have**:

- Bilinguisme (anglais et français) requis, car vous devrez servir une clientèle francophone et anglophone
- Excellence Communication skills
- Passion for clients and their needs
- Data entry skills
- Flexibility (hours and other departments within the center)
- Be able to work under tight deadlines and stay organized
- Clear attention to detail

**Nice-to-have**:

- Branch experience
- Compass knowledge
- CCM knowledge

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater roles

**Job Skills**

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
1 PLACE VILLE MARIE:MONTRÉAL

**City**:
MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-11-07

**Application Deadline**:
2024-11-13

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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