Supply Ops Manager

4 days ago

Toronto, Canada IBM Canada Full time

Introduction

At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

Classification requirements:

- The primary focus is placed in ensuring assets onsite are accurately accounted for by enforcing and upholding the chain of custody.
- Supply Operations Supervisors are responsible for motivating their team and site to continually execute the tasks required to operate our world class datacenters.
- They are able to communicate and to work with other technicians, departments, and customers in technical support situations.
- They assist with continuous training of asset personnel and uphold standards for their site and asset management.

Duties/Responsibilities:

- Oversee Day-to-Day Operations with Site Manager
- Will support their Site Managers directly in all duties, including at times helping with reporting and or investigating HR/ADMIN escalations
- Responsible for all Inventory related tickets for their respective sites end to end
- Ensure that the Cycle Counts and reports from the Audit Tool are reported up to the Site Manager with any variances in coordination with Asset Manager and Site Manager.
- Monitor and track open POs for the site, work alongside with Site Manager to verify and Lock PO’s for their respective sites and others as coordinated by Asset Mgr.
- The Supply Ops Supervisor is responsible for creating pre-configurations templates and verifying the accuracy and sign off Truck Days.
- Work with Site Manager and Logistics to verify/coordinate, inbound/outbound shipments, providing the required data for import/export documentation & shipment coordinating.
- Work with our RMA department, to process faulty assets and their replacements, and update our database accordingly.
- Work with our Liquidations department to process scrap and older assets of value and ensure that standards and processes meet company standards.
- Work with our HWO ADMIN team, to correct any found issues and maintain/improve database accuracy.
- Supply Ops Supervisor should conduct frequent walkthroughs of their sites and escalate issues found.
- Provide feedback to site manager to establish/execute team goals and assist in evaluating team performance to strengthen training consistencies.
- Engage and work side-by-side with SBT/Shift Leads/Site Manager to proactively ensure best practices and established procedures are being followed consistently.
- Intervene and provide proper workflow guidance to resolve outstanding issues within inventory audits, including escalations to the Site Manager for in-depth investigations.
- Work with Asset/Site Manager and local counterparts to administer training for new hires and to identify, develop, and administer standardized training initiatives.
- Consult with the Site Manager to establish/review team goals to strengthen training consistencies, execution of said reviews is done by Site Manager.
- Perform work in an accurate, thorough, productive, and timely manner, including meeting all applicable deadlines; adhere to all relevant policies/procedures, including those regarding workplace safety (site specific).
- Weekly metric reports to Site Manager/Asset Manager
- Resolve asset requests via ticket both internal and external.

Required Technical and Professional Expertise
- Operating System Installation - Windows Server, Linux, Unix
- Rack, cable, and deploy Cisco Layer 2 networking equipment a plus
- Web Server and Database installation experience a plus
- Must be able to work in this country without company sponsorship
- Must be fluent in English
- Must be willing to learn quickly, multi-task, and work in a fast pace environment
- Must be proficient in Microsoft office

Preferred Technical and Professional Expertise
- N/A

Must have the ability to work in Canada without sponsorship.

Key Job Details Country/Region:CA State:ONTARIO City:Toronto Category:Technical Specialist Required Education:High School Diploma/GED Position Type:Professional Employment Type:Full-Time Contract Type:Regular Company:(0026) IBM Canada Limited - IBM Canada Limitee Req ID:558847BR Travel Required:No Travel

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