Client Account Coordinator

7 months ago


PointeClaire, Canada Groupe 3DM Full time

The Client Account Coordinator will assist the account manager. They are responsible for managing and communicating the daily activities of clients. Must offer an exceptional service support by identifying and assessing customer needs to achieve satisfaction. This position requires an individual who is highly detail oriented, organized, client-focused, and able to function effectively in a fast-paced environment.

**Duties/Responsibilities**:

- Responsibilities and duties include, but are not limited to:_
- Constantly maintain a positive, empathetic, and professional attitude towards clients while ensuring customer satisfaction.
- Respond promptly to client inquiries make sure that everything is properly communicated internally.
- Coordinate client requests with operations.
- Support the Account Manager with regular client meetings, adherence to clients SLA’s and KPI’s.
- Facilitate change requests to ensure that all parties are informed of the impacts on schedule.
- Provide feedback on the efficiency of the customer service process.

**Skills and Requirements**:

- Approximately 3-5 years of experience
- Bilingual, both written and oral
- Comfortable using a computer, Microsoft Office, Outlook & excel
- Effective communication skills
- Detail oriented.
- Processing and reporting skills.
- Ability to meet deadlines and prioritize multiple tasks.
- Excellent time management skills
- Must be able to work both independently and with a team.



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