Operations Officer Iv

2 weeks ago

Montréal, Canada TD Bank Full time

410757BR

Operations & Underwriting

Montreal, QC

May 31, 2023

Company Overview

Department Overview

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure

**Job Description**:
**CUSTOMER**:
Positively contribute to the overall customer experience and loyalty index in each interaction
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
Create and/or recognize exceptional customer service through established programs
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
** SHAREHOLDER**:
Complete assigned tasks accurately & within established standards
Actively participate in daily touch points and work distribution
Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
Identify areas of risk and escalate as necessary
Be knowledgeable and comply with Bank Codes of Conduct
Identify, suggest and actively participate in process improvements
Demonstrate flexibility by adapting to change within business area and unit
Adopt new process and technology improvements
Ensure necessary due diligence is taken to support the accuracy of all transactions

**Requirements**:
**EMPLOYEE TEAM**:
Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations
Support a diverse and inclusive workplace
Contribute to a positive and respectful work environment
Actively participate in performance management process including coaching, career development and utilizing P3, and pulse action planning
Meet changing business needs with flexibility
Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible
Actively participate in any cross-skilling/ training opportunities
** BREADTH & DEPTH**
Works within moderately defined procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions
Transactions and activities require expert knowledge across a broad range or variety of products, processes or systems and where transactions could be characterized by moderate to high risk
Identifies and resolves issues within discretion and authority on processes or transactions or escalates internally as required
Generally interacts with internal customers / partners for functions performed and/or external customers
May provide process / policy guidance to others (e.g. within team, internal partners)
Focus of work spans from daily, weekly to monthly activities
Requires advanced knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported

Additional Information

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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