Duty Manager

2 months ago

Calgary, Canada YMCA Calgary Full time

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Duty Manager - North Part Time)
Saddletowne YMCA
Start Date: Immediately

**Salary**: $19.46/hour - $21.63/hour
- Hours for this position is provided based on operational needs of the branch. On occasion additional hours may be needed.

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

- Complimentary YMCA Calgary membership including a linked membership for dependent children;
- Program discounts;
- Ongoing leadership development and opportunities;
- Leadership award opportunities;
- Scholarship opportunities;
- Paid recertification and training.

What qualifications are we looking for?

Post-secondary education is preferred.

Exceptional customer service skills

Strong conflict resolution skills

Experience in a leadership position.

Interest in and dedication to Health and Safety policy and procedure

Able to multi-task and demonstrate strong time-management skills

Communicates effectively both orally and in writing

Experience working in a health and safety role is an asset.

Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.

Evidence of a clear Police Information Check and Vulnerable Sector Search

Three professional references

What does this role look like at YMCA Calgary?

The Duty Manager - North will:
Hold a regular weekly Duty Manager shift at a regional facility.

Ability to work flexible hours, including evenings and weekends with irregular and extended hours.

Ability to work at multiple regional facilities across the association.

Ability to work at times in a fast pace environment with high pressure and stress situations.

Ability to provide excellent customer service with communication skills that can de-escalation situations.

Ability to multi-task and prioritize to meet the needs and demands of facility operations.

Maintain a safety work environment ensuring the safety of all facility users in a proactive manner.

Ensure facility security, following all opening and closing procedures.

Respond to facility emergencies, first aid requests, incidents, and thefts.

Accurate recording of incidents and interactions through internal reporting systems.

Be aware of all programs and facility bookings; ensuring that facilitators have all necessary resources.

Work in a team environment to provide excellent service; providing support to busy areas, tours, set-up of program areas and anything else required to ensure the smooth operation of the facility.

The Duty Manager is responsible for coordinating the emergency response within the branch, including contacting emergency services and administering first aid and CPR when required.

The Duty Manager must be alert at all times in order to prevent and respond to emergencies and health and safety concerns within the branch. As part of this position, walking throughout the facility and maintaining contact with all departments is necessary. Work environments will include all spaces within the facility including traditional office settings, the weight floor, and pool areas.

By design the Duty Manger position can be a physically taxing position requiring extended periods of walking, standing, and scanning the facility. The Duty Manager is also required to work in close contact with others while providing first aid and CPR when required. The position will require moderate bending, lifting and repetitive movements as needed in emergency situations.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:
Developing Self and Others: Developing people with a view toward present and future capacity.
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