Duty Manager

3 weeks ago

Calgary, Canada MNP Community & Sport Centre Full time

**Our Mission**:MNP Community & Sport Centre is passionate about sport, people, and community.

**Our Vision and Values**:We are a world-class sport and fitness facility that inspires individuals and athletes to achieve their goals and dreams. We achieve this through the people who work here, and through our values of safety, legendary service, excellence, and innovation. MNP Community & Sport Centre empowers its people to continually exceed the expectations of our members, creating meaningful and unique experiences, which sets us apart from the competition.

**Role**:As a member of the Facility Operations Team, you will oversee the day-to-day operations of MNP Community & Sport Centre to ensure issues of security, safety, and daily operations are being met.

**Reports to**: Senior Duty Manager

**This position is a part-time position that may be required to fill evening, weekend, early morning, & holiday shifts.**

**What’s In It for You**:

- Free facility access based on hours worked plus a variety of free and discounted programs & services.
- Employee recognition program.
- Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
- Free parking and close to transit with a C-train and bus stop steps away.

**What You’ll Do**:
**Daily Operations**:

- This position requires evening, weekend, early morning, & holiday availability as well as the ability to back-fill for other DM’s when needed.
- Ensuring the building “readiness” and employee performance for daily operations including but not limited to: proper coordination of frontline staff, bookings, cleanliness, set-ups, customer engagement.
- Audit the facility function areas during each shift and prepare daily summary reports.
- Assist and support staff with customer issues.
- Accommodate customer needs.
- Re-deploy employees and facility space as necessary.
- Be a resource and role model for staff.
- Enter all report data into the database.
- Work on special projects that contribute to your team and the operations of the MNP Community & Sport Centre.

**Safety & Security**
- Lead in the event of a major emergency.
- Ensure accident, incident and theft report forms are completed and provide necessary follow up as required.
- Provide security for all locker rooms.
- Lead in the handling and possible removal of difficult customers.

**Risk Management**
- Recommending policy and procedure updates to ensure efficiency and safety of daily operations.
- Duties as delegated by Senior Duty Manager or Director of Operations including, but not limited to liaison with City of Calgary, Calgary Police Services, Emergency Services and providing recommendations for improvement.

**What You’ll Need**:

- Minimum of two years of experience in a supervisory role.
- Security or Law enforcement experience considered an asset.
- Attention to detail, ability to prioritize multiple tasks, and dependability are required for this position.
- Strong communication skills, initiative to solve problems in a creative manner will allow you to excel in this position. Taking personal responsibility for delivering on commitments, the ability to respond to changing circumstances, strong conflict resolution skills, and superior customer service will ensure your success.
- Proficiency with Microsoft office is necessary.
- Considered an asset if you are enrolled in or have completed your post-secondary education in Business Administration, Communication, Criminology or a related field. (Preference may be given to those with additional training or qualifications in Workplace Health & Safety).
- Certification in CPR Level C, First Aid is required prior to commencement employment.

**_Our Commitment to Diversity, Equity, and Inclusion:_**

**Experience**: Required
- 2 year(s): Minimum of two years in a supervisory role

**Licenses & Certifications**: Required
- Standard First Aid
- CPR C

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Preferred
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

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