Restaurant Supervisor, Full Service Dining

7 months ago

North Vancouver, Canada Grouse Mountain Resort Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Supervisor, Full Service Dining

**Job Title**: Supervisor, Full-Service Dining

**Location**: North Vancouver

**Department**: Full-Service Dining

**Reports to**: Manager, Full-Service Dining

**Role Status**: Full-time and Part-time seasonal - hourly

About Us
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunities. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding), an inspiring setting and many unique employee privileges.

**Job Summary**:
We are looking to recruit an enthusiastic supervisor to support staff in providing exceptional and memorable dining experiences for our guests, and assist management with overseeing the Front of House operations. The supervisor will maintain a positive and respectful relationship with team members, engage with guests in a professional, dignified manner, and assist management with potential service and product issues before they arise.

**Essential Job Functions**:

- Assist service staff with providing exceptional service
- Monitor and maintain safe practices
- Provide training and overseeing the orientation of new employees to get them up to speed on the policies and procedures within the company
- Continuously monitoring employee performance and identifying areas of improvement
- Delegating tasks to ensure proper workflow
- Provide the ultimate guest experience, get to know your guests and create an environment they want to experience again
- Maintain cleanliness and organization of the restaurant and wait stations
- Create the proper ambience and atmosphere in the restaurant
- Knowledgeably recommend wine and drink pairings to the food menu for guests
- Go above and beyond in recognition of special occasions for the reservations
- Support management with payroll, inventory, schedules, and other duties as assigned

Supervisory Duties
This position would directly supervise Full Service Dining Servers, Bartenders, and Support staff during a shift, and report to the Full Service Dining Management Team and Director of Food and Beverage

Required Qualifications and Abilities
- Serving It Right Certificate required
- WSET or other professional wine training or certification is an asset
- At least two years' experience serving or bartending in an elevated restaurant environment
- At least one years' experience supervising in a high volume restaurant environment
- Possess excellent customer service, organizational and communication skills
- Ability to work in a fast-paced environment
- Personable, friendly and outgoing
- High energy and strong work ethic

Working Conditions
Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

Compensation and Benefits
$19.84-$23.20/ hour + gratuities
All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Free Parking
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

Disclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer
Northland Properties is an equal opportunity employer. Qualified applicants will rece

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