Service Supervisor
3 months ago
**About Us**
Union Latino's Food is a restaurant with two locations in Vancouver and Surrey, BC. We pride ourselves on being professional and agile, with the goal of providing an authentic and satisfying dining experience.
**Our Work Environment**:
- Modern office
- Meals included
**We Are Looking For: Customer Service Supervisor in Restaurants**
- Will have a solid background in customer service.
- Will possess excellent communication skills.
- Will be able to handle difficult situations with tact and professionalism.
**Responsibilities**:
- Supervise the performance of customer service staff, providing constructive feedback.
- Develop and implement customer service policies and procedures.
- Ensure the team is knowledgeable about available products and services.
- Train staff on new products and services.
- Resolve customer complaints effectively and promptly.
- Monitor customer feedback and prepare reports for management.
- Ensure staff compliance with company policies and procedures.
- Perform other assignments as directed by your immediate supervisor to support the efficient operation of the restaurant.
Pay: $18.47-$20.00 per hour
Additional pay:
- Overtime pay
- Tips
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Vancouver, BC V6Z 1M1: reliably commute or plan to relocate before starting work (required)
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Hospitality: 1 year (preferred)
**Language**:
- English and Spanish. (required)
Licence/Certification:
- Smart Serve (preferred)
Work Location: In person
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