Manager, Digital Learning Platforms

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 196545

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**What you'll be doing.**

Contributes to the overall success of the Digital Learning & Content Development Team and Global Learning CoE ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies, and procedures.

**Is this role right for you? In this role you will**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Lead operational governance and strategic oversight for digital learning platforms ensuring availability, accuracy, currency and business alignment.
- Define, maintain and implement platform standards, operational processes and a multi stakeholder governance framework for all Digital Learning Platforms.
- Lead level 2 support for all platforms while managing issue resolution from identification to resolution. This includes issue investigation, analysis, prioritization and resolution for all issues including level 3 issue resolution with vendors and / or technology.
- Lead system upgrade and change projects from intake, to requirements definition, development management with vendors / Technology, testing and implementation. Also required to support project prioritization and resource allocation relative to business priorities and established annual system roadmaps.
- Work directly with business owners as the business analyst to facilitate business process definition, requirements definition, solution design, test plan development and implementation plans for Digital Learning solutions.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.

**Do you have the skills that will enable you to succeed? We'd love to work with you if you have**:

- Post-secondary Degree or Diploma in Technology Management, Computer Science, Information Technology / Management, Business or Digital Communications
- In-depth knowledge / experience with Learning Management Systems, Learning Experience Platforms, Content Libraries (i.e. LinkedIn Learning, Pluralsight, get Abstract, EdX), Virtual Classroom Platforms, Content Management Systems and intranet platforms (Jam, Jive).
- Solid experience with e-learning standards, AICC, SCORM, XAPI
- Ability to work independently and collaboratively within a fast-paced environment
- Good communication and interpersonal skills
- Strong analytical skills
- Strong oral and written communication skills, excellent presentation skills.
- High energy, strong work ethic and positive attitude.
- Excellent organizational and time management skills.
- Results oriented with a proven ability to meet both short-term and long-term business objectives.
- Proven teamwork capabilities
- Spanish language skills an asset

**What's in it for you?**
- The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your growth and enhance your skills
- An inclusive working environment that encourages creativity, curiosity, and celebrates success

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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