Communication Technician 2
3 months ago
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Communication Technician (CT2) to be accountable for the Design, Test and Turnup of Customer and Network Voice Data and Internet services (Voice product include Toll Free, LD, SIP, PRI, DS0).
Our Communication Technician (CT2) will provide highest level of quality, with lowest possible cycle time, and in the most cost effective manner to ensure the highest possible customer satisfaction. The CT2 is required to work with end customers, telco suppliers as well as internal teams.
KEY MEASUREMENTS:
- Quality assurance and customer experience- On time delivery - Required Service Interval- Database Integrity: Order processing and accuracy- Leadership and value add contributions measured by feedback from peers and collaborating operational groups
KEY COMPETENCIES & SKILLS:
Service Experience - Overview- Good relationships with staff and management of Voice and Data Service Delivery, Field Operations, and Sales groups are essential Change Management-
- We will count on the CT2 to:
- Suggest and develop innovative procedural improvements-
- Assist in audit measures that confirm quality across all customer and network implementation activities-
- Assist in development of new product/features as requested-
- Master all tools, systems and technologies pertaining to Voice Service and Network Delivery-
- Think outside the box and implement solutions “on-the-fly” QUALIFICATIONS:
Practical Qualifications
Knowledge and practical use of all core Design Services operating systems, specifically:
- ICC, MSS, META,DMS 250/500 ,CAPPS,IPDB, CRT, CSP,SPS, Dot Provisioner, Nortel Preside, Site Manager, NetSmart, Ciena On-Center & One Control, Soneplex Open-I, REACT.- Ability to adapt quickly to new situations and technologies- Ability to effectively communicate to all levels of management, customers, and external operating groups- Ability to excel and produce results in high pressure situations
Technical Qualifications
Technical knowledge for the purposes of service and network delivery:
- Adtran, EZT3, Titan 5500, Alcatel 1631, Ciena, Fujitsu and Lucent transport products, all or most voice product offerings, including legacy
Educational Qualification- Electronics technician diploma or equivalent education
Hours of work- Monday to Friday, 9:00a to 6:00p, one hour lunch break (shift and breaks are flexible). Substantial off hours overtime will be required.- NOTE: Position requires Minimum (3) days in office attendance, as indicated by the corporate policy.
Other Requirements- Security Clearance will be required, in adherence to Government contracts.
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