Information and Communications Technology Technician

6 months ago

Mississauga, Canada Hatch Full time

**Requisition ID**:89477

**Job Category**:Information Technology

**Location**:Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

As a member of the Information and Communications Technology Team, you will be part of an international team that has the responsibility of operating and maintaining a global network that spans 6 continents and supports tens of thousands of employees.

This position will offer exciting opportunities to use the latest technologies while working with colleagues around the world.

Installation of technology components is also part of the job for the ICT (Information and Communications Technology) Technician. This can include investigating developing technology recommendations as well as performing the implementations.

Routine maintenance and specific service in case of problems is also the technician's responsibility. The Technician must be able to update systems and perform scheduled tasks while handling ongoing issues. This can include remediation of problems that may arise.
- Provide day-to-day operational support
- Deploy new hardware and software
- Monitor systems to ensure service delivery meets user demands, taking remedial action as appropriate
- Work within a scheduled maintenance environment
- Review and use existing practices and procedures.
- Provide feedback on operational improvements.
- Support stakeholders on ad hoc projects that require ICT resources for completion
- Review and keep up to date on ICT trends and developments and bring knowledge of these to the appropriate forum
- Support practices and procedures that ensure data protection and security practices are of the highest possible standard
- Work collaboratively with other teams in providing support, troubleshooting and maintenance of systems

**You bring to the role**:

- 10+ years of IT experience
- 5+ years of experience in a senior network administrator support role
- A Bachelor’s degree/advanced diploma in computing or computer science discipline or equivalent combination of education, training, or work experience
- Experience with the following:

- TCP/IP networking
- Network Switching and Routing Technologies
- Microsoft Windows Server technologies
- Hyper-V
- Azure Cloud Technologies such as AzureAD, Azure Power Platform
- Knowledge of technology such as PowerShell scripting, batch files and scheduling tools
- Demonstrable understanding of disaster recovery and backup technologies
- Proficiency with the Microsoft Office Product Suite (Word/Excel/PowerPoint/Visio)
- Proficiency with writing, communication and presentation of technical concepts
- Project Management skills (communications, estimating, scheduling and reporting)

**Experience with the following is considered an asset**:

- HPE (Hewlett Packard Enterprise) Hardware
- VMware VeloCloud SDWAN (Software Defined Wide Area Network)
- Aruba Wireless
- Microsoft Office 365 Administration

Why join us?
- Work with great people to make a difference
- Collaborate on exciting projects to develop innovative solutions
- Top employer

What we offer you?
- Flexible work environment
- Long term career development
- Think globally, work locally

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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