Program Assistant

2 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
MSc Program Services oversees the operations, logistics, resourcing, and delivery of the MSc suite of programs. We seek to ensure through the work we control or influence to ensure Ivey’s MSc and MM Programs are recognized by peers, students and industry as world class.The CEMS program is a certification that can be sought by qualifying students in the MSc International Business Stream, and involves the coordination of 25-35 home Ivey students for the 16-month duration (with double cohort overlap starting each January), as well as 30-40 incoming exchange students in the fall term, an additional 30-40 incoming exchange students in the winter term, and all home students on outbound exchanges over the fall and winter term.

**Responsibilities**:
The Program Assistant (CEMS Program Coordinator) is responsible for supporting the effective and efficient administration of the CEMS (Consortium of European Management Schools) exchange program, a highly specialized graduate offering in affiliation with the International Business stream of the Ivey MSc program. The Program Coordinator will serve as a first-point of contact for all inquiries, and will provide information to students regarding orientation, program eligibility, program progression, student placement process, scheduling of various programs, examinations and graduation requirements. The Program Coordinator also participates in regular strategic goal setting and planning, as well as other duties as assigned.

In this role, the CEMS Program Coordinator ensures adherence to program standards for the CEMS program, curriculum and graduation requirements, as well as the requirements laid out by Ivey/Western, which will involve periodic training and monitoring for updates to both Ivey’s and CEMS’ governing bodies. The Program Coordinator supports a variety of logistic and strategic processes to facilitate the smooth and effective operations of the department by identifying problems and analyzing situations using standard criteria; answering or re-directing inquiries as appropriate; and planning, coordinating and attending semi-regular in-person events and activities for the department, as well as twice annual international meetings.

**Qualifications**:

- Education:
- 3-year community college diploma in Business Management/Administration or a related field
- Undergraduate degree in Business or Science preferred
- Courses taken in Project Management preferred
- Experience:
- 4 years’ experience providing coordination support and customer service; preferably in an academic environment
- Experience coordinating logistics of specialized programs/services/events; preferably in an academic environment
- Knowledge, Skills & Abilities:
- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to identify and respond effectively to needs and requests that are complex (requires probing for information, including in-depth interviewing)
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
- Ability to multi-task and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands
- Personable and courteous in working relationships with colleagues, faculty members, students and the public
- Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect
- Ability to identify problems and analyze complex situations; evaluating complex information; developing complex solutions in response to problems
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Influencing skills to effectively advocate needs and maintain relationships
- Intermedia

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