Junior Technical Support Representative

7 days ago

Vancouver, Canada FISPAN Full time

Our Business
FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world's Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown's historic Marine Building.
**Key Responsibilities**:
Maintain a strong understanding of FISPAN software and products to facilitate effective troubleshooting of clients' technical issues of a complex nature.
Work with clients and partners to troubleshoot technical support topics including ERP, Platform and Payment related issues
Consult technical guides, user manuals and other documents to research and implement solutions
Create new documentation and maintain internal/external knowledge bases
Collaborate with Tier 2 support and other technical teams to escalate & resolve complex issues and incidents
Provide advice and training to clients in response to identified difficulties
**What you need**:
**Education**: High School graduation. Technical or payment industry training is considered an asset.
**Experience**: At least 2 years in a technical support or customer service role. Experience in the payment/banking industry is considered a bonus.
**Flexibility**: Availability to work flexible shifts, typically starting at 5am PST and some statutory holidays
You need to have strong attention to detail, critical thinking and great judgment. You are the kind of person people call for advice or to have a second look at something important.
You are proactive in seeking out information, using available resources, and experimenting with different approaches to overcome challenges.
Superb customer service skills
You are super interested in technology and how money gets from point A to Point B.
A second language not necessary but is an asset
Someone who is wanting to make an opportunity their own
Looking for growth potential in the role and organization
Why Work With Us?
Experienced team
Our CEO's previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian acquisitions All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.
Start-Up Environment
FISPAN's start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.
Rich Culture
We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.
Perks
Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness centre and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.
Compensation and Benefits Package
At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.
Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth.
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs, and leadership series (to name a few)
Diversity, Equity & Inclusion

  • Junior Business Analyst

    6 months ago

    Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client in downtown Vancouver, ** Ignite Technical Resources** is seeking a **Junior Business Analyst** with Application Support experience to join our client’s team on a full-time permanent basis. This is a hybrid work arrangement, based in Vancouver, 3 days a week on-site and 2 days a week from home. **The Role** **Sample...

  • Junior Technical Support Representative

    7 days ago

    Vancouver, Canada FISPAN Full time

    **Our Business** FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to...

  • Senior Technical Support Specialist

    12 hours ago

    Vancouver, British Columbia, Canada KNG Technical Inc. Full time

    KNG Technical Inc. is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team in Vancouver, BC.About the Role:This is a full-time position that requires travel up to 40% of the time, including overnight stays. The ideal candidate will possess excellent analytical, problem-solving, and communication skills, with a strong...

  • Junior IT Support

    7 months ago

    Vancouver, Canada Concord Pacific Developments Corp Full time

    **About us** Concord Pacific Developments Corp. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, CanadaConcord has not only transformed the Concord Pacific Place Vancouver skyline, the Group also built the second largest master-planned community,...

  • Junior Technical Support Rep

    6 months ago

    Vancouver, Canada FISPAN Full time

    **Our Business** FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to...

  • Technical Support Representative

    5 days ago

    Vancouver, Canada Readymode Full time

    **Technical Support Representative** **Roles and Responsibilities** - Troubleshoot and resolve technical issues including VOIP/connectivity problems. - Collaborate with cross-functional teams to resolve issues. - Help maintain knowledge base articles, FAQs, and troubleshooting guides to assist end-users and improve overall support efficiency. - Use internal...

  • Technical Support Representative, Enterprise

    6 months ago

    Vancouver, Canada Logitech Full time

    **Job Summary** The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Tier 1 team members. **Location** **Primary Job Responsibilities** - Resolve escalated support tickets from our Tier...

  • Technical Support Tier 2

    6 months ago

    Vancouver, Canada Club Support Inc Full time

    **Job Type: full-time / remote** **Requirements**: Technical School Diploma or Degree in Information Technology or Computer Networking and Technical Support, or Computer Engineering, or equivalent work experience, or equivalent knowledge. **Experience** Preferred 4 to 5 years of hands-on IT support and problem-solving experience in a MS Network...

  • Technical Service Representative

    6 months ago

    Vancouver, Canada Getinge Full time

    **At Getinge we have the passion to perform** Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to...

  • Vrf & Ductless Technical Support Representative

    6 months ago

    Vancouver, Canada Refrigerative Supply Limited Full time

    **RSL’S story**: **_ RSL Mission_** Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada. **_ RSL Vision_** To be the environment that inspires excellence and trust within our community. **_ RSL Values_** Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience. **The...

  • Technical Support Associate

    3 weeks ago

    Vancouver, Canada PhoneBox Full time

    **About Us** We are working on building an advanced business support system (BSS/OSS) designed to simplify telecom operations by integrating customer management, billing, reporting, and support tools. Our goal is to deliver customizable solutions and exceptional service to our clients and partners. Join our team to be part of a dynamic and collaborative...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Securicom Solutions Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Securicom Solutions. As a key member of our technical support group, you will be responsible for providing expert assistance to users experiencing difficulties with computer systems.The ideal candidate will possess a secondary (high) school graduation certificate and have...

  • Junior Technical Support Rep Tier 2

    6 months ago

    Vancouver, Canada FISPAN Full time

    **Our Business** FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to...

  • Junior Technical Support Rep Tier 1

    6 months ago

    Vancouver, Canada FISPAN Full time

    Our Business FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access...

  • Junior Technician, Technical Customer Support

    3 weeks ago

    Vancouver, Canada Global Relay Full time

    **Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their...

  • Technical Sales Representative

    6 months ago

    Vancouver, Canada Hon's Wun-Tun House (2011) Ltd. Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Deliver sales...

  • Technical Support Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Dexcom Full time

    About Dexcom CorporationDexcom Corporation is a pioneering company in the field of continuous glucose monitoring (CGM). With a mission to revolutionize diabetes management, we strive to provide personalized and actionable insights that drive better health outcomes. Our team of passionate individuals is dedicated to empowering people to take control of their...

  • Technical Sales Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Clear View Systems Ltd. Full time

    We are seeking a skilled Technical Sales Representative to join our team at Clear View Systems Ltd. The ideal candidate will have experience in software sales and be able to promote our products to existing clients, identify and solicit potential clients, and assess their needs and resources to recommend the appropriate goods or services.Key...

  • IT Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Canucks Full time

    **Position**: IT Technical Support Specialist **Department**: Information Technology **Reports to**: Manager, IT Help Desk ***: **ESSENTIAL DUTIES AND RESPONSIBILITIES**: (Other duties may be assigned as required) Providing second level support on computer hardware and software issues on both Microsoft and Apple platforms Technical specialist in Microsoft...

  • Technical Customer Support Representative

    1 month ago

    Vancouver, British Columbia, Canada Teleperformance Full time

    OverviewWe're seeking a skilled Technical Customer Support Specialist to provide exceptional technical solutions and customer care to our clients. As a member of our team, you will be part of a diverse and inclusive workplace, working from the comfort of your home.ResponsibilitiesProvide first-level technical solutions regarding installation, operation, and...