Technical Support Representative

3 weeks ago

Vancouver, British Columbia, Canada Dexcom Full time

About Dexcom Corporation

Dexcom Corporation is a pioneering company in the field of continuous glucose monitoring (CGM). With a mission to revolutionize diabetes management, we strive to provide personalized and actionable insights that drive better health outcomes. Our team of passionate individuals is dedicated to empowering people to take control of their health.

As a global leader, we are expanding our vision beyond diabetes to address important health challenges. We aim to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Our innovative approach involves constantly reinventing unique biosensing-technology experiences.

The Role

We are seeking an experienced Technical Support Representative who can effectively communicate with patients and healthcare providers in both English and French. This role involves providing top-notch customer service by troubleshooting medical device issues, addressing product/service concerns, and ensuring compliance with set standards.

The ideal candidate will possess excellent interpersonal skills, technical knowledge, and expertise in responding to daily customer-centric activities. Additionally, they will be able to troubleshoot problems with malfunctioning equipment or software applications and recommend corrective action.

Responsibilities

  • Provide first-line support for patients and medical professionals on all technical and service levels.
  • Assist with patient support issues, coordinate with Quality Assurance to ensure customer satisfaction.
  • Take calls on patient inquiries and complaints, respond with troubleshooting tips and specific instructions.
  • Collaborate with other departments as needed.
  • Promote and maintain high-quality technical support standards within the department.
  • Resolve hardware and software issues, document and analyze patient and product information.
  • Participate in new product training, comply with all elements of the Quality System and regulatory requirements.

Requirements

  • Language fluency in English and French – written and oral communication.
  • Able to work flexible hours on a rotating schedule, including evenings, holidays, and weekends.
  • Ability to work independently with minimal supervision and as a team player within a department and with other departments.
  • Excellent customer service skills, positive customer service quality feedback.
  • Excellent verbal and written communication skills, effective listening skills, and ability to communicate accurately and effectively.
  • Ability to retain detailed information, solve problems of diverse scope and some complex problems.

Salary Range: $19.85 - $33.12 per hour

  • Technical Sales Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Clear View Systems Ltd. Full time

    We are seeking a skilled Technical Sales Representative to join our team at Clear View Systems Ltd. The ideal candidate will have experience in software sales and be able to promote our products to existing clients, identify and solicit potential clients, and assess their needs and resources to recommend the appropriate goods or services.Key...

  • Technical Customer Support Representative

    1 month ago

    Vancouver, British Columbia, Canada Teleperformance Full time

    OverviewWe're seeking a skilled Technical Customer Support Specialist to provide exceptional technical solutions and customer care to our clients. As a member of our team, you will be part of a diverse and inclusive workplace, working from the comfort of your home.ResponsibilitiesProvide first-level technical solutions regarding installation, operation, and...

  • Technical Sales Representative

    2 months ago

    Vancouver, British Columbia, Canada Ecolab Full time

    About the RoleWe are seeking a highly skilled Technical Sales Representative to join our Nalco Water sales team. As a trusted partner, you will be responsible for revenue and profit growth of programs and services in targeted accounts in the Pulp and Paper Industry.Key ResponsibilitiesGenerate and execute sales plans in existing customer base and in assigned...

  • Technical Service Specialist

    1 week ago

    Vancouver, British Columbia, Canada KNG Technical Inc. Full time

    At KNG Technical Inc., we are seeking a highly skilled and motivated Technical Service Specialist to join our team in Aesthetic Field Service Engineer role.About the RoleThis is an exciting opportunity for a detail-oriented professional with excellent communication skills to provide exceptional customer service, technical support, and training to our...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Address Signage Co Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Address Signage Co. As a Technical Support Specialist, you will be responsible for providing technical assistance to our employees and customers. Your primary goal will be to ensure that all technical issues are resolved...

  • Technical Support Specialist

    2 months ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Job Title: Virtual Technical Support AnalystAbout the Role:We are seeking a skilled Virtual Technical Support Analyst to join our team at beBee Professionals in Vancouver. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, troubleshooting and resolving complex technical issues,...

  • Technical IT Support Professional

    4 weeks ago

    Vancouver, British Columbia, Canada NPCSandman Hotel Group Full time

    Job Description:We are seeking a highly skilled Technical IT Support Professional to join our team at NPC/Sandman Hotel Group. As a key member of our technical support team, you will be responsible for providing top-notch technical support and services to our employees.Responsibilities:Provide technical assistance and troubleshooting to employees...

  • Technical Support Specialist

    2 months ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide expert technical assistance to our customers. The ideal candidate will have a strong background in computer science and at least two years of experience in a technical support role.The successful candidate will be responsible for troubleshooting and resolving technical issues, providing...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada APPLY STARS CONSULTING INC. Full time

    We are seeking a Technical Support Specialist to join our team at APPLY STARS CONSULTING INC. This role requires strong technical knowledge and excellent communication skills to provide top-notch support to our clients.About the JobThe Technical Support Specialist will be responsible for resolving technical issues, providing training and advice to users, and...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Address Signage Co Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Address Signage Co. This is a permanent full-time position with a salary of $65,000 - $75,000 per year.The successful candidate will be responsible for providing technical assistance and support to our clients and staff, ensuring they have access to the resources they...

  • Technical Support Specialist

    2 months ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at beBee Professionals in Vancouver. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key Responsibilities: Provide technical support and assistance to employees and customers...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada ChartWorld Americas Maritime Services Ltd. Full time

    About ChartWorld Americas Maritime Services Ltd.We are a leading provider of maritime services, and we are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide exceptional technical support to our clients, ensuring seamless communication and resolving technical issues efficiently.

  • Technical Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job OverviewPixelpop Media Services LTD is seeking a highly skilled and detail-oriented Desktop Analyst to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving technical issues related to computer hardware and software.Job DescriptionThe successful candidate will have a...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada ChartWorld Americas Maritime Services Ltd. Full time

    We are seeking a skilled Technical Support Specialist to join our team at ChartWorld Americas Maritime Services Ltd. This is a full-time position with a competitive salary of $60,000 - $80,000 per year.About the JobThis role is responsible for providing technical support to customers and resolving issues related to computer systems and networks. The ideal...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada ChartWorld Americas Maritime Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ChartWorld Americas Maritime Services Ltd. This role involves providing technical assistance and support to customers, troubleshooting issues, and performing system maintenance tasks.About the RoleThe ideal candidate will have a strong background in computer systems...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled and experienced Technical Support Specialist to join our team at Pixel Pop Media Services LTD. This is a permanent full-time position, requiring a strong background in technical support and customer service.Job Summary:The successful candidate will be responsible for providing...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Travlink Employment Consulting and Travel Ltd. Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Travlink Employment Consulting and Travel Ltd. The ideal candidate will have excellent communication skills, strong analytical abilities, and a passion for resolving technical issues.Key Responsibilities:Provide technical assistance to users experiencing difficulties...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    About the RolePixel Pop Media Services LTD is seeking a highly skilled Technical Support Specialist to join our team. This is a permanent position with an estimated salary of $65,000 per year.Job DescriptionWe are looking for an experienced technical support specialist to provide exceptional customer service and technical support to our clients. The...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada APPLY STARS CONSULTING INC. Full time

    The Technical Support Specialist role at APPLY STARS CONSULTING INC. offers a competitive salary of $45,000 to $60,000 per year.As a Technical Support Specialist, you will play a vital part in ensuring the smooth operation of our company's computer systems and applications. This includes providing top-notch customer service, troubleshooting technical issues,...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada STUDY2020 CONSULTING INC Full time

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team at STUDY2020 CONSULTING INC. This is a full-time position with a competitive salary of $60,000 - $80,000 per year.About the Role:In this role, you will be responsible for providing technical support to users across various systems and networks. Your duties will...