Customer Service Representative
5 days ago
**Reports To**:Director of Sales
**Summary**:The Customer Service Representative works together with the existing Sales team to achieve the annual sales budget through the promotion of Meridian products. This will be accomplished by working together with the Regional Sales Manager, the Commercial Sales Team and the dealer network as calls come in order to establish a working relationship with them. He/she handles inbound sales queries, making sales, quoting and managing projects.
**Core Competencies**
- Customer Focus
- Communication
- Team Work
- Quality Orientation
- Adaptability/Flexibility
- Time Management
- Creative and Innovative Thinking
- Problem Solving
- Development and Continual Learning
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Decision making and Judgment
- Mathematical Reasoning Planning and Organizing
**Job Duties**
- Compile lists of prospective customers for use as sales leads based on information from advertising inquiries, trade shows, Internet Web sites, and other sources.
- Provide product demos on request to qualified customers.
- Complete demonstrations which are accurate, thorough, and timely.
- Emphasize saleable features, quote prices and credit terms, and prepare sales orders for orders obtained.
- Develop an efficient method of follow upon all quotations.
- Maintain accurate, complete and timely sales information.
- Overcome business and technical objections of prospective customers.
- Address customer concerns in a professional, productive, and timely manner.
- Handle inbound sales calls to convert calls into sales.
- Accurately estimate date of delivery to customer based on knowledge of Meridian production and delivery schedules.
- Prepare and keep dealer data base current and assist the regional sales managers
- Work with outside sales representatives to keep account activities and literature current, accurate, and complete.
- Investigate and professionally resolve customer complaints regarding deliveries.
- Manage the awaiting confirmation report (orders that are waiting for drawing approvals).
- Work together with the end user or dealer to ensure that the orientation and layout of a project is correct and approved in a timely manner.
- Attend trade shows as required.
- Complete other duties as necessary.
**Requirements**:
- Grade twelve education
- Technical or post secondary education a benefit
- High level of proficiency with Word, Excel, Outlook and CRM software packages Experience in agricultural, commercial and industrial sales an asset
- Strong knowledge of sales principles, methods, practices, and techniques.
- Demonstrated ability to attract sales and maintain customer relationships
- Solid negotiation and conflict resolution skills.
- Excellent teamwork and team building skills.
- Knowledge of cost analysis and budgeting techniques.
- Strong problem identification and problem resolution skills. Able to effectively communicate in English both verbally and in writing.
**Communication**:
- Drafting Department
- Production Department
- Logistics
- Costing
- Scheduling
- Order Entry/Accounting
- Customers
- Dealers
**Working Conditions**:
- Some travel may be required.
- Ability to use desktop computer, telephone and peripherals.
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