Customer Service Representative

4 days ago

Sherwood Park, Canada Park Mazda Full time

**A Little About Park Mazda**

Park Mazda is a family owned and operated Dealership based in the heart of Sherwood Park. We pride ourselves on our positive, uplifting, happy to come to work morale, and believe in investing in our people. At Park Mazda, you are never "just a number". You are part of our family and we value YOU

**Customer Service Representative Job Description**

Also known as a telemarketer, call center representative, or telephone sales representative, a telesales representative is responsible for generating sales and building customer relationships over the telephone.

As a customer service representative, you are responsible for soliciting sales over the telephone. Responsibilities include contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions.

A successful customer service representative has excellent communication skills as well as sales ability. You should be meticulous in keeping records, and able to handle all aspects of making a sale.

**Customer Service Representative Responsibilities**:

- Initiating sales with potential customers over the phone.
- Building customer relationships.
- Asking questions to engage customers and keep the conversation going.
- Listening to the customers' needs to generate repeat sales.
- Gathering and documenting customer information, payment methods, purchases, and reactions to products.
- Keeping up to date on all products and informing customers of new products.
- Answering customers' questions on the products.
- Meeting sales quotas.

**Customer Service Representative Requirements**:

- Excellent communication skills.
- Persuasive abilities.
- Creative thinking skills.
- Self motivating.
- Driven.
- Strong desire to learn and grow.
- Above average energy.
- The patience and ability to engage customers in conversation.
- Good sales ability and know how to "close".
- Working knowledge of relevant computer software.
- Excellent interpersonal and problem solving skills.
- The ability to handle rejection and stress in soliciting customers.

This position has a minimum base wage guarantee with an incredible bonus incentive based on YOUR performance All training is "in-house" paid training.

**Schedule**:
Monday - Friday; 8 am - 5 pm

**Benefits**:

- Extended Health
- Dental
- Vision
- Company events
- Paid training
- On-site, free parking

**Salary**:

- Base wage
- Bonus & Commission
- Bonus paid off of customer appointments that "show" aka YOUR performance

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Sherwd Park, AB T8A 4N5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 2 years (required)
- Customer service: 1 year (preferred)

Work Location: In person

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