Shared Services Advisor

3 weeks ago


Edmonton, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order activities.

As the Shared Services Advisor - you will track and provide updates on Maintenance Work Order progress from creation of the service request form, through repair execution to final review activities leading to Work Order closure.

We are seeking individuals who understand the value of customer relationships and providing customer centric solutions.

We look forward to you joining our team.

**Job Description**:

- Major Job Functions:
- Verify that Service Request provides clarity to align scope / budget and schedule agreed to in quote-
- Provide visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business; create visibility during repair execution and participate in applicable Key Stakeholder conversations-
- Attend Scheduling and PRE/ MID / POST Job meetings, capture action items, document smart action plans and update commitment dates.-
- Identify & communicate risks such as bid variance, rework, and threats to commitment dates-
- Understand & coordinate site training & site access clearances for Finning Service Technicians as required-
- Communicate any deficiencies (Labour, 3rd party billing, check sheets, service reports, parts returns / core credits) and follow up on completion-
- Initiate closure documentation and job closure activities as per checklist ensuring that the Work Order is complete.- Qualifications:
- Degree or Diploma with focus on Business, Accounting or Administrative preferred-
- Solid understanding of project management: scope, schedule, budget, risk, communication, change management and stakeholder management-
- Excellent communication skills, both verbal and written-
- Service-oriented mindset, attention to detail and the ability to adjust priorities to match urgency-
- Knowledge of document control, billing, repair and work order processes is beneficial-
- Performing a similar role in a Dealership or Coordination Role in Construction / Oilfield / Forestry / Marine or Site / Field Administrator is an assetAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.



  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating Maintenance Customer Order (MCO) administrative process including document control, internal communications, Service Excellence governance / escalation, and other...


  • Edmonton, Canada University of Alberta Full time

    **SS Staff Contact Centre**: - Competition No. **S100350629** - Posting Date **Feb 28, 2023** - Closing Date **Mar 14, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$51,055 to $69,342 per year** - Grade **08** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA). This position offers a...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Temporary Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor will be responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Service - Advisor

    4 weeks ago


    Edmonton, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service Advisor

    4 weeks ago


    Edmonton, Canada Finning International Inc. Full time

    Company: O.E.M. Remanufacturing Company Inc. Worker Type: Permanent Position Overview: Reporting to the Customer Service Supervisor at OEM Remanufacturing, the Standard Service Advisor is the primary contact for specific Finning Canada customer groups to support the customer’s remanufacturing requirements. The Service Advisor is responsible for managing...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Administrator responsibilities include intake of services requests, creation & distribution of Maintenance Customer Orders (MCO) / work order / job binders, time management, system updates & document...

  • Advisor

    3 days ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Advisor position is recognized as the functional expert within the HR Business Support & Systems Solutions (HRBSSS) team to effectively manage and administer the human resources, payroll, pension, benefit and recruitment policies, contracts, programs, and procedures for both Covenant Health and the Shared Services Provider. This position will be...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Administrator responsibilities include intake of services requests, creation & distribution of Maintenance Customer Orders (MCO) / work order / job binders, time management, system updates & document...

  • Service Advisor

    1 month ago


    Edmonton, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a highly motivated, enthusiastic team player to join our **Edmonton, AB** Dealership as **Service Advisor**. This is a **Full-Time, Regular** position. The primary focus of the Service Advisor is customer...

  • Service Advisor

    4 weeks ago


    Edmonton, Canada Great West Chrysler Full time

    Great West Chrysler is looking for a dedicated and detail-oriented individual for a **Service Advisor** position. We are locally owned and family-run. Reporting to the Service Manager, you must have a minimum of 2 years of experience as an automotive service advisor, and you will be responsible for scheduling and documenting customer repair and maintenance...

  • Service Advisor

    3 weeks ago


    Edmonton, Canada West End Nissan Full time

    Opportunity Calling! West End Nissan is looking for a dedicated and detail-oriented individual for a Service Advisor position. Reporting to the Service Manager, you must have a minimum of 3 years of experience as an automotive service advisor, and you will be responsible for scheduling and documenting customer repair and maintenance...

  • Advisor

    4 weeks ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: As a member of our team, you have the opportunity to work with some of the best HR professionals in Canada, for one of the nation’s largest employers. No matter what your role, working with us is about making a difference. Our skilled HR professionals ensure that we have the right people, with the right skills, at the right time....

  • Advisor

    4 days ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: As the Human Resources Advisor, you will be responsible for providing proactive human resources consultation advice and services to Alberta Health Services management staff within an assigned client group. You will support clients by coordinating, advising, and providing direction on a variety of human resource functions and related...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a client focused administrator, who understand the financial impacts of billing, repair and service work processes? If so, we want to hear from you! The Shared Services Administrator is responsible for the intake of services requests, creation & distribution...

  • Service Advisor

    1 month ago


    Edmonton, Canada Koch Ford Lincoln Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or...

  • Service Advisor

    1 month ago


    Edmonton, Canada Edmonton Kenworth Ltd Full time

    **The Role** **Responsibilities** Discuss repair requirements, open repair orders and ensure all paperwork is completed promptly and correctly Responsible for adhering to well established operating procedures Discuss repair requirements and answer inquiries from our customers Collaborate with multiple internal and external stakeholders towards providing...

  • Service Advisor

    1 month ago


    Edmonton, Canada Rally Subaru Full time

    Rally Subaru requires a motivated, energetic and a career minded service advisor. Responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work as well as obtain proper authorization while maintaining focus on customer satisfaction...

  • Advisor

    1 month ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: Do you have a passion for learning and supporting the development of positive learning experiences that promotes individual and organizational growth? Do you thrive in an ever-changing environment? If you answered YES and are an experienced learning and development professional who is self-motivated, innovative, strategic and can build...


  • Edmonton, Canada Fountain Tire Full time

    Overview Fountain Tire Edmonton Heritage (2119 110 Street NW)  is searching for an experienced and knowledgeable individual to deliver exceptional customer service as an Automotive Service Advisor . Wage: $50,000/yr (wage depending on experience) As part of the front-line staff, the Service Advisor is responsible for ensuring that all...