Shared Service Advisor

2 months ago

Edmonton, Canada University of Alberta Full time

**SS Staff Contact Centre**:

- Competition No.

**S100350629**
- Posting Date

**Feb 28, 2023**
- Closing Date

**Mar 14, 2023**
- Position Type

**Full Time - Operating Funded**
- Salary Range

**$51,055 to $69,342 per year**
- Grade

**08**
- Hours

**35**

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

This competition will be used to fill 2 positions.

**Location**: This role is hybrid with a mix of remote and in-person and work takes place at Enterprise Square, Edmonton (10230 Jasper Ave).

**Working for the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community. _

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Department Summary**

Our vision is a close-knit community of smart, approachable people who collaborate, exchange knowledge and identify solutions. Our team of experts problem-solve by collaborating with Centres of Expertise (centres providing strategic expertise and specialized services in specific functional areas), faculty and staff in order to see the whole end-to-end process and find a solution that works for the entire community.

We provide advice, guidance and leadership in process, quality and accuracy. Shared Services is a highly-educated, integrated team that provides service excellence in delivering and innovating the diverse catalogue of services we are responsible for.

Ultimately, we create a human, positive experience when it comes to problem solving.

The staff who are joining Shared Services can expect to feel empowered in the service they provide and look to grow their careers with critical thinking, relationship building and ongoing learning opportunities.

**Position Summary**

As a Shared Service Advisor, you’ll provide one-on-one service and support for prospective and current staff regarding shared services processes in HR and Finance. We offer service and navigational support in an efficient and holistic manner, networking with other Shared Services teams, the University Services and Finance portfolios and other campus resources as required. As the first point of contact for employee inquiries, you’ll provide advice, guidance and leadership in process, quality and accuracy, with a focus on:

- Providing comprehensive advice regarding information related to HR and Financial processing streams and escalating matters outside of these purviews to the appropriate Shared Services team or Centres of Expertise.
- Actively listening to staff and other stakeholders to understand needs and desired outcomes, and using empathy and intentional communication to navigate difficult and potentially sensitive interactions.
- Using available resources, gather relevant information to process, prioritize, and categorize all interactions with staff.
- Addressing inquiries with knowledge of university systems, programs, policies, procedures, requirements, and options, escalating through the proper channels only when necessary.
- Collaboratively working with the Staff Service Centre team and with other members of Shared Services to share knowledge and using errors as learning opportunities for the benefit of the team.
- Documenting client interactions using a Service Management tool with detailed notes for every interaction, and moving requests to the appropriate team if necessary.
- Championing service excellence and creating a positive experience for university staff through every interaction.
- A diploma in a related area. Experience in finance and/or human resources, especially in a unionized environment, would be a strong asset.
- Experience in an administrative customer service role would be an asset.
- Excellent written and verbal communication, with a demonstrated attention to detail.
- Comfort with technology and being in a continual learning environment. Experience using a service management tool would be an asset.
- Knowledge of University of Alberta programs, policies and procedures, employment agreements and terms & conditions as related to staff needs would be an asset.
- A team-first, agile and adapt

  • Shared Services Advisor

    2 months ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Services Advisor

    2 months ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Services Advisor

    5 days ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Temporary Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Services Advisor

    1 week ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Services Advisor

    2 months ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Services Advisor

    2 months ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating Maintenance Customer Order (MCO) administrative process including document control, internal communications, Service Excellence governance / escalation, and other...

  • Shared Services Advisor

    5 days ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor will be responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Services Advisor

    2 months ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Temporary Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Service Advisor

    5 days ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating Maintenance Customer Order (MCO) administrative process including document control, internal communications, Service Excellence governance / escalation, and other...

  • Shared Services Advisor

    2 weeks ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 4 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor will be responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Services Advisor

    1 month ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor will be responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Services Advisor

    1 month ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: As a Shared Services Advisor, your primary role will be providing support operations Service throughout the repair and maintenance life cycle of the project. You will be responsible the administrative processes such as Work Order processing, Warranty and Goodwill,...

  • Shared Services Advisor

    2 months ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Temporary Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor will be responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Service Advisor

    1 month ago

    Edmonton, Canada Bettcher's Auto Service Ltd Full time

    Marty Bettcher started his business 30 years ago with a passion to share his knowledge about cars. Marty's motto to "make it right" has grown us into a full service automotive shop with 5 bays and numerous team members, many of which are family. **Duties** - Greet customers and provide exceptional customer service throughout their visit - Listen to...

  • HR/finance Shared Services Advisor

    1 month ago

    Edmonton, Canada University of Alberta Full time

    **SS Staff Contact Centre**: - Competition No. **S102851720** - Posting Date **Aug 23, 2023** - Closing Date **Aug 30, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$51,055 to $69,342 per year** - Grade **08** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA). This competition will be...

  • Service Advisor

    2 months ago

    Edmonton, Canada Speedy Auto Service Full time

    Speedy Auto Service is excited to welcome a new member to our team! We are a fast-paced, busy automotive repair facility that strives to bring a high level of service to our customers that creates a trusting relationship that lasts. Key Responsibilities - Welcome customers and provide excellent customer service throughout the duration of there visit -...

  • Service Advisor

    4 weeks ago

    Edmonton, Canada Speedy Auto Service Full time

    CONSIDER A CAREER WITH US! We are Edmonton's newest and progressive, completely integrated Automotive business. We encompass all avenues to deliver vehicles and service clients. If you are looking to build a career with one of the fastest growing companies in Edmonton, you've found us! Now we want to find you. We offer... - Highly Competitive Pay Plan...

  • Service Advisor

    3 days ago

    Edmonton, Canada Western Truck & Trailer OK Tire Full time

    Western Truck & Trailer/OK Tire is looking to hire a quick learning Service Advisor. Responsibilities include but not limited to: - Sharing product knowledge and technical expertise with our customers to build existing and new business - Handle customer inquiries and transactions - Scheduling and documenting customer repairs and services - Willing to...

  • Service Advisor

    2 weeks ago

    Edmonton, Canada Canadian Tire 467 Full time

    Canadian Tire Kingsway **Service Advisor** **Summary** The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this...

  • Service Advisor

    5 days ago

    Edmonton, Canada Southtown Hyundai Full time

    Job Overview: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repairs. Your role will involve providing exceptional customer service, coordinating with mechanics, and ensuring a smooth and efficient...