Shared Services Advisor

2 weeks ago


Edmonton, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
2

Worker Type:
Permanent

Position Overview:
Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating Maintenance Customer Order (MCO) administrative process including document control, internal communications, Service Excellence governance / escalation, and other work order activities. This individual tracks and reports MCO progress from creation of the service request form & throughout repair execution to final review activities leading to transition of the MCO for closure.

**Job Description**:
Major Job Functions:

- Verify that Service Request provides clarity to align scope / budget and schedule agreed to in quote
- Provide visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business; create visibility during repair execution and participate in applicable Key Stakeholder conversations
- Attend Scheduling and PRE/ MID / POST Job meetings, capture action items, document smart action plans and update commitment dates.
- Identify & communicate risks such as bid variance, rework, and threats to commitment dates
- Understand & coordinate site training & site access clearances for Finning Service Technicians as required
- Communicate any deficiencies (Labour, 3rd party billing, check sheets, service reports, parts returns / core credits) and follow up on completion
- Initiate closure documentation and job closure activities as per checklist ensuring that the Work Order is complete.

Qualifications:

- Degree or Diploma with focus on Business, Accounting or Administrative preferred
- Solid understanding of project management: scope, schedule, budget, risk, communication, change management and stakeholder management
- Excellent communication skills, both verbal and written
- Service-oriented mindset, attention to detail and the ability to adjust priorities to match urgency
- Knowledge of document control, billing, repair, and work order processes is beneficial
- Performing a similar role in a Dealership or Coordination Role in Construction / Oilfield / Forestry / Marine or Site / Field Administrator is an asset



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