![Interpodia Technology](https://media.trabajo.org/img/noimg.jpg)
Bilingual Customer Support Representative
2 weeks ago
Are you a natural when it comes to providing great customer service and wish tohave the flexibility to work from home part of the week with a schedule that fits your life?
Interpodia is an exciting and steadily growing company headquartered in North Vancouver with an energetic, tight-knit team. We provide web technology to sports organizations, clubs, and events such as cycling, triathlon, equestrian, snowsports, and many others. Our services are to provide these different sports groups with a web platform for online registration, member management and coach licensing.
Primary responsibilities:
- To triage and gather details of support inquiries, create informative support tickets, prioritize and assign them to the appropriate team member.
- Be an ambassador for our brand and help our customers understand that we value their business and that we have the technical expertise to assist their needs.
The company offers the opportunity to progress into an Account Manager position over time based on performance.
- Fluent in English and French
- Motivated and energetic
- A quick learner
- IT-friendly and eager to expand their knowledge about new technologies
- A sociable team player
**Requirements**:
- Experience working in a team environment
- Minimum of 1 year of customer/client success experience, or equivalent customer-focused industry experience
- Web-technology experience
- Able to successfully manage multiple priorities by being highly organized
- Excellent written and verbal communication skills in English and in French
We are looking for someone who is not afraid of new technology, incredible with clients, and recognized for the depth of their relationship-building skills.
Flexible schedule:
We are looking for someone to primarily cover Vancouver business hours. However we are keen to find a schedule that works well for us and you.
Pay: $45,000.00-$55,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Please tell us more about your IT-knowledge experience:
**Education**:
- Bachelor's Degree (preferred)
**Language**:
- English (required)
- French (required)
Work Location: Hybrid remote in Burnaby, BC
Application deadline: 2024-04-24
Expected start date: 2024-05-02
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