Technical Customer Support Representative

2 weeks ago

Burnaby, British Columbia, Canada ClearDent Full time

Job Summary
ClearDent is a dental practice management software company.

We provide industry-certified technology and digital tools to dentists that streamline processes and practice operations, enabling them to focus on patient care.

At ClearDent, we operate to elevate oral healthcare technology for the well-being of all patients.

ClearDent is seeking a Customer Support Representative to be the first point of contact to resolve customer inquiries.

This role is responsible for providing solutions to the customers and escalating the issue to the appropriate department if needed.

We offer a flexible work environment and allow you to choose a remote work location anywhere in Canada.

If you prefer an office environment, we have that too Our headquarter is located in the Burnaby, British Columbia area and is always open to those who want to spend the day working and collaborating.

Please note, this is a two years mat leave coverage position.

Why Work With Us?

  • Competitive compensation package
  • Excellent health & dental benefits
  • Growth and career development opportunities
  • A flexible, fun environment that promotes healthy worklife balance
  • Work with a young, energetic team of professionals who are top in their field.
  • Remote work option anywhere in Canada

The Role

  • Provide bestinclass support to our customers
  • Continuously develop and improve knowledge of all ClearDent
- s products

  • Act as the first point of contact in resolving customers' problems
  • Document issues received
  • Escalate the case to the appropriate Customer Support members as necessary
  • Assist the Team Lead in technical troubleshooting, such as reproducing error messages to confirm potential bugs
  • Contribute to our company's knowledge base as assigned
  • Other duties and projects assigned by the Team Lead.

What You Bring

  • Proficiency in both verbal and written English
  • Excellent problemsolving skills, patience, and empathy
  • Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 36
  • Knowledge or experience in the dental industry is an asset.
  • Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is a plus.

Personal Attributes

  • Professional, confident, resourceful, and computersavvy
  • Calm and attentive
  • Energetic, selfdirectred and resultsoriented
  • Natural problem solver
  • Team player with a positive, "cando" attitude

  • Technical Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Shermco Industries Full time

    _About Shermco_ _Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local...

  • Customer Experience Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Mustang Survival Corp. Full time

    WHO WE AREMustang Survival is a division of The Wing Group of Companies. The Mustang Survival brand represents leading edge extreme environmental protection for elite users including rescue workers, coast guard, fighter jet pilots, fishermen, sailors, paddlers, and even NASA astronauts. Our mission is bold, "We Save Lives for a Living", and requires...

  • Technical Support Specialist

    2 weeks ago

    Burnaby, British Columbia, Canada Fortinet Full time

    Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.FortiAnalyzer - Centralized Logging & ReportingFortiManager - Centralized Configuration ManagementThe engineer will also interface with our QA and software development team to solve...

  • Technical Support Specialist

    2 weeks ago

    Burnaby, British Columbia, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Expert

    2 weeks ago

    Burnaby, British Columbia, Canada Fortinet Full time

    Fortinet is looking for a Technical Support Expert - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Technical Support Expert

    2 weeks ago

    Burnaby, British Columbia, Canada Fortinet Full time

    DescriptionFortinet is looking for a Technical Support Expert - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...

  • Technical Support Specialist

    2 weeks ago

    Burnaby, British Columbia, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve cust

  • Technical Support Specialist

    2 weeks ago

    Burnaby, British Columbia, Canada Fortinet Full time

    Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.FortiAnalyzer - Centralized Logging & Reporting**FortiManager - Centralized Configuration ManagementThe engineer will also interface with our QA and software development team to solve...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Guillevin International Full time

    Customer Service RepresentativeStatut:Régulier, Temps pleinEmplacement:Burnaby, Colombie-BritanniqueDescription du posteReporting to the Business Centre Manager, the Inside Salesperson sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.**MAIN...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Envo Drive Systems Inc Full time

    Who We Are:Envo Drive Systems is an innovative engineering and design company specializing in high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes.We are seeking a full-time experienced Customer Service Associate to join our team. If you love helping people, enjoy working in a collaborative environment, have a...

  • Technical Support Expert

    2 weeks ago

    Burnaby, British Columbia, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Customer Service Representative

    1 month ago

    Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Representative

    4 weeks ago

    Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Technical Support Specialist, Umo

    2 weeks ago

    Burnaby, British Columbia, Canada Cubic Corporation Full time

    Business Unit:Cubic Transportation SystemsCompany Details:We're looking for a Technical Support Specialist to join our dynamic and growing Customer Success team. As a Technical Support Specialist, you work closely with our Program Managers to support the onboarding and customer success of public transit agencies subscribing to Umo, Cubic's breakthrough...

  • Junior Technical Support Analyst

    4 weeks ago

    Burnaby, British Columbia, Canada Provincial Health Services Authority Full time

    Junior Technical Support AnalystPHSA CorporateBurnaby, BCIn accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada COSENTINO Full time

    Burnaby, CAWhat are we looking for:What you will do:As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations,...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the cultureJob Description SummaryPosition Title: Customer Service RepresentativeReports To: Branch ManagerLocation: Milwaukee Factory Service Centre - BurnabyHours: Mon - Fri 8:00 AM - 4:30 PMLocation: Burnaby, BCLevel: L1Job Description:Milwaukee is always in the market for people with the energy,...

  • Customer Service Representative, Pls

    2 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Customer Service Representative, PLSPHSA CorporateBurnaby, BCReporting to the Manager, Interpreter Services, and under the work direction of the Lead, PLS Call Centre, the Customer Service Representative processes requests for interpreting services from customers of the Provincial Language Service (PLS), ensures the most appropriate contract service provider...