Bilingual Customer Service Representative

1 week ago


Burnaby, British Columbia, Canada TEKsystems Full time

Our client, a leader in the apparel industry, is looking to add a Bilingual French Call Center Representative to their team in Burnaby on a full-time contract basis.

The responsibilities for this role include:


•Handling a high volume of inbound calls and emails regarding orders, speaking to customers in both English and French


•Processing and managing orders and coordinating customized order details


•Acting as the liaison between customers and internal departments as required


•Provide accurate and prompt quotes to customers and the sales team


•Assist customers with order issues, billing issues, and product customization requests


•Proactively manage backorders and out-of-stock orders and following up with customers


•Ensure a high level of service to customers at all times


•Utilize internal CRM software to update and maintain customer records

Qualifications:


•Previous call center experience


•3 years of overall customer service experience


•Strong verbal and written communication skills in both English and French


•Experience in the apparel or hard goods industry would be an asset


•Experience with Salesforce or a similar CRM would be an asset

This position will be in-office in Burnaby between Monday – Friday (standard office hours)

There is opportunity to transition into a permanent role if performance is exceeding expectations

All training and equipment will be provided, and will have access to benefits

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Burnaby, British Columbia, Canada Stormtech Full time

    STORMTECH is a Vancouver-based company making a wide variety of performance, technical apparel, bags, and accessories for over forty years to companies in over 30 countries. Quality and design have remained at the forefront of the company's mission, which is to "Provide Innovative Performance Apparel and Outstanding Customer Service."NATURE AND SCOPEAs the...


  • Burnaby, British Columbia, Canada Stormtech Full time

    STORMTECH is a Vancouver-based company making a wide variety of performance, technical apparel, bags, and accessories for over forty years to companies in over 30 countries. Quality and design have remained at the forefront of the company's mission, which is to "Provide Innovative Performance Apparel and Outstanding Customer Service."NATURE AND SCOPEAs the...


  • Burnaby, British Columbia, Canada Terminix Full time

    About TerminixTerminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control.Position OverviewA Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving issues. This...


  • Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada COSENTINO Full time

    Burnaby, CAWhat are we looking for:What you will do:As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations,...


  • Burnaby, British Columbia, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the cultureJob Description SummaryPosition Title: Customer Service RepresentativeReports To: Branch ManagerLocation: Milwaukee Factory Service Centre - BurnabyHours: Mon - Fri 8:00 AM - 4:30 PMLocation: Burnaby, BCLevel: L1Job Description:Milwaukee is always in the market for people with the energy,...


  • Burnaby, British Columbia, Canada Mr. Payday Easy Loans Inc. Full time

    Our growing consumer lending company is looking for a Customer Service Representative to join our team.Job duties include: Provide exceptional customer service Research and evaluate loan applicant's financial status, references, credit and risk Complete and submit credit and loan documentation Promote sale of credit and loan services Strong customer service...


  • Burnaby, British Columbia, Canada Canterbury Coffee Corporation Full time

    Do you enjoy engaging with others to solve problems and deliver routinely exceptional customer service?If you are passionate about building relationships, have excellent telephone etiquette and strong computer skills, we are looking for youCanterbury is seeking a highly organized Customer Service Representative to provide internal and external customer...


  • Burnaby, British Columbia, Canada Watson Gloves Full time

    Are you interested in growing your career with Watson Gloves?Who We Are:With 106 years of experience, Watson Gloves is North America's single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family -owned company that is committed to providing Authentic and Fun experiences for our people...


  • Burnaby, British Columbia, Canada Pipe Staffing Full time

    Pipe Staffing is an affiliate of Milani Plumbing, Heating & Air Conditioning and is under the Milani Group of Companies.Looking for: Full Time Customer Service RepresentativeDuties: Learn about our services inside and out to be able to answer any questions from customers Learn to identify customers' concerns and desires to provide appropriate service Keep a...


  • Burnaby, British Columbia, Canada Pipe Staffing Full time

    Pipe Staffing is an affiliate of Milani Plumbing, Heating & Air Conditioning and is under the Milani Group of Companies.Looking for: Full Time Customer Service RepresentativeDuties: Learn about our services inside and out to be able to answer any questions from customers Learn to identify customers' concerns and desires to provide appropriate service Keep a...


  • Burnaby, British Columbia, Canada Guillevin International Full time

    Customer Service RepresentativeStatut:Régulier, Temps pleinEmplacement:Burnaby, Colombie-BritanniqueDescription du posteReporting to the Business Centre Manager, the Inside Salesperson sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.**MAIN...


  • Burnaby, British Columbia, Canada Christian Duplessis HR Full time

    We are currently seeking an Inside Sales / Customer Service Representative - Bilingual for a client in Burnaby in BC. This is a permanent position with excellent benefits and will possibly lead to a senior role. Great salary, plus bonus RRSP Plan and full benefirts.Responsibilities: Provide excellent customer service ( Canadian & US customers and Primary...


  • Burnaby, British Columbia, Canada PHSA Full time

    Customer Service Representative, PLSPHSA CorporateBurnaby, BCReporting to the Manager, Interpreter Services, and under the work direction of the Lead, PLS Call Centre, the Customer Service Representative processes requests for interpreting services from customers of the Provincial Language Service (PLS), ensures the most appropriate contract service provider...


  • Burnaby, British Columbia, Canada NSQ Bakery Full time

    Hiring customer service representative at bakery in Burnaby Market Crossing hours per week, must be available 1 weeknight plus Friday Saturday and Sunday Pay $16.75 per hour to start Must be available to work 6.45 am 2.30 pm Having own transportation is helpful Pleasant personality, organized, detail oriented and work fast in a busy storeJob Types:...


  • Burnaby, British Columbia, Canada Stitches Creation Inc. Full time

    The Customer Service Representative is responsible to assists the sales manager to perform the following duties: Answer customer's inquiries, provide quotations, follow up orders. Assisi the manager to research and identify business opportunities. Assist the manager in marketing and business promotions. Work with shop workers to get jobs done right and...


  • Burnaby, British Columbia, Canada TMVC Full time

    P/T INBOUND CUSTOMER SERVICE REPRESENTATIVETravel Medicine & Vaccination Centre is a privately owned and operated company with 14 locations in BC. We have been providing our customers with travel health consultations, vaccinations, and other related medical services for over 25 years. If you have a passion for customer service and enjoy working as a part of...