Customer Service Representative

3 weeks ago

Burnaby, Canada Fashion Biz Full time

Fashion Biz Canada is currently seeking a Permanent, Full Time Customer Service Representative for their Burnaby, BC office. Bilingual (English and French) will be an asset.

**This position offers a hybrid work from home and the office once the probationary period has been completed.**

Previous experience in customer service would be considered an asset but is not mandatory. Job specific training will be provided.

**RESPONSIBILITIES**:

- Meet and greet customers and clients (extremely limited in person interactions during Covid with safety and distance protocols in place).
- To provide support to clients by consulting, identifying concerns/issues, collecting information and providing solutions.
- Responding to inbound calls and making follow up calls.
- Qualify and channel customer inquiries to the correct department.
- Follow guides and manuals to assist with the solution process.
- Attend to day to day clerical duties.
- Other areas of administration as and when required.

**REQUIREMENTS**:

- Proven track record of providing excellent customer service.
- Highly organized with an eye to the details **to ensure excellent, accurate results, every time.**
- Good computer skills required.
- Strong command of both English and French languages.
- Team player with a positive attitude.
- Ability to work independently.
- Ability to work effectively as a team.
- Requires basic reading and arithmetic skills.

Start Date: Immediate Opening

**Work Schedule: Monday to Friday - 08.00 AM to 4:30 PM (Full time).**

We thank all applicants; however only those selected for an interview will be contacted.

Pay: $44,000.00-$48,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English and French (preferred)

Work Location: Hybrid remote in Burnaby, BC

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