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Bilingual Customer Service Representative

3 months ago

Burnaby, Canada TEKsystems Full time

Our client, a leader in the apparel industry, is looking to add a Bilingual French Call Center Representative to their team in Burnaby on a full-time contract basis. 

The responsibilities for this role include: 

•Handling a high volume of inbound calls and emails regarding orders, speaking to customers in both English and French

•Processing and managing orders and coordinating customized order details 

•Acting as the liaison between customers and internal departments as required 

•Provide accurate and prompt quotes to customers and the sales team 

•Assist customers with order issues, billing issues, and product customization requests 

•Proactively manage backorders and out-of-stock orders and following up with customers 

•Ensure a high level of service to customers at all times 

•Utilize internal CRM software to update and maintain customer records 

Qualifications: 

•Previous call center experience 

•3 years of overall customer service experience 

•Strong verbal and written communication skills in both English and French 

•Experience in the apparel or hard goods industry would be an asset 

•Experience with Salesforce or a similar CRM would be an asset 

This position will be in-office in Burnaby between Monday – Friday (standard office hours) 

There is opportunity to transition into a permanent role if performance is exceeding expectations 

All training and equipment will be provided, and will have access to benefits 

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.